Team Leader Strategic Customers AA And DAF

Job Description

Work Location: Al Ain

Job Purpose

To handle strategic customer account in the assigned region and act as a prime point of contact for ADNOCDistribution with the customer by addressing all requirement and queries and ensuring timely and sounddelivery of products and services to customers to guarantee uninterrupted fuelling operations at the customerlocation with adherence to ADNOC standards.

Key Accountabilities

Fuelling Activities

• Manage all fuelling activities in all customer locations per assigned regions and ensure they are alladherent to HSSEQ standards.
• Manage monthly requirements through coordination with customer and location representatives andensure additional adhoc margins are included to avoid shortage and guarantee uninterruptedoperations.

Manpower Planning

• Oversee the plan of manpower in customer locations per customer need and ensure optimal utilizationto guarantee full coverage of all customer locations.
• Coordinate with locations to utilize manpower to specific locations based on urgent activity per customerneed and ensure timely and adherent supply of manpower to ensure smooth operations.
• Manage and oversee the process of authorization and clearance of employees within the customerlocations and ensure passes are obtained in a timely manner to avoid shortage of manpower.

Customer Service

• Coordinate with the customers on a regular basis through effective communication and ensure tounderstand and address their needs and inquiries by acting as a point reference to their communicationwith ADNOC Distribution.
• Coordinate with different internal departments such as finance, maintenance, procurement, etc. toaddress customer inquiries or requests and ensure customer needs are fulfilled in a timely manner toguarantee optimal relationship management with customer.

Reporting

• Manage the preparation of all monthly reports from different locations under assigned regions andensure all sales, accidents, maintenance, etc. activities are addressed per requirements and approve.
• Manage the preparation of monthly division checklists based on adopted standards and approvechecklists once filled.
• Coordinate with team that monthly inspections for locations are performed on a timely basis andoversee PAP forms for inspections performed to ensure adherence and safe operations.

HSSEQ

• Manage monthly fire drills through coordination with HSSEQ and customer to guarantee protectiveworking environment within the customer location and safe and uninterrupted operations.
• Coordinate with HSSEQ on performing audits to check the standards within the locations and ensureto review results to guarantee standards.
• Coordinate with customer personnel for the maintenance and safety standards of customer equipmentused by ADNOC Distribution employees to ensure integrity of equipment and safety of locations,customer and employees.
• Plan emergency responses with customer officers and ensure the plan is updated and maintainedthrough different changes of location and equipment and ensure the plan is communicated to allpersonnel.

Tank and Depot Commissioning and recommissioning

• Lead the activities of performing a commission/recommissioning to a new tank or depot at a customerlocation and coordinate with customer to ensure requirements, standards of newly commissionedequipment and manage the filling operation as per requirement.
• Oversee the work of contractors and operators during commission/recommissioning and ensure theiradherence to specifications, requirements and HSSEQ standards.
• Authorize the maintenance activities of equipment, depots and tanks and ensure adherence tospecifications, requirements and HSSEQ standards through coordinating with maintenance division andexternal contractors, operators, etc.

Qualifications, Experience, Knowledge & Skills

• Bachelor Degree in engineering or business or economics discipline.
• 10 years of experience in aviation fuelling activities including at least 3-4 years of increasingmanagerial responsibilities.

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