POSITION: TEAM MANAGER
CELINE, founded in 1945 by Céline Vipiana, is an iconic French Leather-Goods, Fashion & Couture House belonging to the LVMH Group. To have a chance of joining CELINE, you must thrive as a team player in a fast-paced environment amongst passionate, agile, and authentic people.
YOUR WORK ENVIRONMENT
As Team Manager, you will report directly to the Store Director. You will lead and support your team of Client Advisors, ensuring the achievement of sales targets and fostering a culture of excellence in client experience and service. You will effectively communicate the Maison’s goals, vision, and strategies, motivating your team through exemplary leadership and a deep understanding of CELINE’s heritage. In collaboration with the Deputy Store Director and other departments, you will proactively seek opportunities to drive sales, enhance client relationships, and optimize team performance. You will also play a key role in the development and management of your team, embodying the Maison’s culture and values at every step.
Job Responsibilities
Business Development
- Lead your team in achieving and surpassing sales targets by implementing effective commercial strategies and monitoring key performance indicators (KPIs). Leverage your deep understanding of CELINE’s product offerings to enhance sales through expert client interactions and product presentations.
- Foster a results-oriented culture within your team, encouraging a proactive approach to sales and client engagement. Promote an understanding of business dynamics, market trends, and customer needs, ensuring your team remains agile and responsive.
- Ensure your team possesses comprehensive knowledge of CELINE’s products, craftsmanship, and heritage. Provide continuous training and support to elevate product expertise, enabling your team to deliver exceptional and personalized client experiences that drive sales.
Leadership and team development
- Inspire your team through a leadership style that embodies Maison’s values and excellence. Your presence will serve as a guiding light, motivating your team to achieve their highest potential and align with CELINE’s esteemed standards.
- Cultivate the growth of each team member by identifying their unique strengths and areas for development.
- Advocate for a culture of continuous learning and refinement. Provide opportunities for engaging training that enhances skills and deepens knowledge, ensuring your team remains at the forefront of luxury retail excellence.
- Keep track of all your team’s performance, defining objectives, setting goals and following in regular One to One’s.
Client Development and Floor Management
- Oversee the sales floor with an eye for detail and excellence. Ensure that every client encounter is seamless and exceptional, aligning team efforts with CELINE’s high standards and providing superior client experience.
- Guide your team in anticipating and exceeding client expectations, through on the floor coaching, One to Ones, and regular feedback.
- Elevate every client interaction to an exceptional experience. Guide your team in delivering outstanding service that reflects CELINE’s commitment to sophistication and client satisfaction.
- Foster deep, meaningful relationships with clients by leveraging clienteling tools and techniques. Build a loyal clientele through tailored service and exclusive experiences, enhancing client retention and advocacy for the CELINE brand.
- Partner with the Store Director and Deputy Store Director to align client engagement strategies and goals.
Operations Excellence
- Uphold the highest standards of operational efficiency and compliance. Oversee all aspects of store operations, ensuring that processes are executed flawlessly and align with CELINE’s rigorous standards and legal requirements.
- Ensure that all administrative tasks and processes are handled with accuracy and efficiency. Implement best practices to streamline operations, reduce costs, and elevate productivity, supporting the store’s overall success.
- Maintain adherence to internal policies, legal regulations, and industry standards.
Image & Brand
- Serve as a prominent ambassador for CELINE, embodying the Maison’s sophisticated image and values.
- Ensure that every aspect of the store reflects CELINE’s commitment to luxury and elegance.
- Share CELINE’s rich heritage and craftsmanship with both your team and clients.
Profile
Experience: Retail experience required +3 years of experience in management within luxury/fashion business
Competencies: Proven leadership experience in managing and motivating high-performing teams. Ability to craft exceptional client experiences and build enduring relationships through advanced clienteling techniques. Strong analytical abilities to assess KPIs, drive strategic decisions, and identify growth opportunities. Excellence in communicating effectively with team members, clients, and leadership, ensuring clear information sharing and collaboration. Passion for fashion and a deep understanding of CELINE's products, heritage, and brand identity. Client-centric mindset with a focus on delivering exceptional experiences and building lasting relationships. Excellent organizational and time-management skills, with the ability to prioritize effectively in a fast-paced environment. Adaptability and flexibility to meet the demands of a dynamic retail environment.
Languages: English, proficiency of other language(s) will be an advantage.
OUR COMMITMENT
CELINE is an equal opportunity employer. We want to offer an inclusive environment of mutual respect where we welcome diversity and where all our employees feel included developed and heard. We are committed to the prevention of all discrimination, providing equal opportunities to all applicants regardless of gender, gender expression, disability, origin, background, religious beliefs or sexual orientation or any other basis protected by law. CELINE recruits and recognizes all types of talents and singularities.
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