About CIBC: CIBC is a leading North American bank, with a history of more than 150 years of living our purpose - to help make your ambition a reality. Client relationships are at the center of our strategy, and our growth is enabled by a highly engaged and connected global team. From digital banking to community impact, we’re proud to drive progress for our clients and our communities. Recognized for our culture, award-winning innovation and community investment, CIBC continues to evolve by putting people and progress at the centre of everything we do. About CIBC India: CIBC India is a technology and operations hub in Hyderabad, where you’ll be part of our highly engaged and global team, and play a central role in supporting our growth. Whether you’re driving innovation in digital banking or streamlining client onboarding, you’ll be part of a culture recognized for excellence and investment in people. At CIBC India, people and progress are at the center of what we do: you’ll develop skills, collaborate with industry leaders, and see your ideas realized in a culture that values progress and belonging. We provide cutting-edge resources, ongoing learning, and a supportive environment where people come first. If you’re ready to create meaningful change and build your future, CIBC India is where your ambition meets opportunity. What CIBC India Offers: At CIBC India, your goals are a priority. We start with your strengths and ambitions and strive to create opportunities to tap into your potential. We aspire to give you a career that goes well beyond your compensation. We work to recognize you in meaningful, personalized ways including competitive fixed pay, performance-based incentive programs, a family-first benefits program, employer contributions for your retirement, attractive time off and leave offerings, wellbeing support, and MomentMakers, our social, points-based recognition program. Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients worldwide We cultivate a culture where you can express your ambition through initiatives like Purpose Day, a paid day off dedicated for you to use to invest in your growth and development. JOB OVERVIEW: The Application Support Manager is responsible for preparing, customizing, and testing software applications for deployment within the organization. This role involves creating installation packages, ensuring compatibility with enterprise systems. The Packager collaborates with stakeholders to gather requirements, applies organization-specific configurations, and documents packaging procedures. The position requires attention to detail, technical proficiency, and a strong commitment to quality assurance. How You’ll Succeed (responsibilities): Manage relationships with business and vendor partners to deliver application packages. Collaborate with technology teams to create and update applications within a complex technical environment. Support team members through knowledge sharing, collaboration, and effective problem solving. Analyze and mitigate risks, present alternative solutions, and recommend best-fit approaches for complex initiatives. Conduct installation, upgrade, and uninstallation testing to ensure packages function correctly and consistently across environments. Identify, document, and report packaging issues, working with packaging and deployment teams to resolve defects. Maintain detailed records of testing procedures, results, and remediation actions. People Management: Set appropriate context when assigning work to ensure that individuals’ roles support the achievement of the business unit’s priorities and CIBC’s overall goals. Build team and individual capabilities by providing development opportunities such as job shadowing, special projects, and training. Manage performance by providing fair and accurate formal and informal feedback, identifying and removing obstacles to performance, and explaining how performance expectations align with business priorities. Create a positive work environment and act as an effective role model by championing CIBC’s mission, vision, and values. Ensure compliance with policies, standards, guidelines, and controls by applying the policies and controls fairly and consistently so employees understand what to expect. Hire the right people in the right jobs to align individual capabilities with job requirements and business unit goals. CROSS-FUNCTIONAL RELATIONSHIPS: Collaborates with business units, project managers, and application owners to ensure accurate and timely deployments. For People Managers Only: As a manager of people, this job must ensure all employees within the business unit comply with all applicable CIBC and Line of Business policies, standards, guidelines and controls. COMPLIANCE REQUIREMENTS/RESPONSIBILITIES: As an employee of CIBC, the incumbent must comply with all applicable CIBC and Line of Business policies, standards, guidelines and controls. As a manager of people, this job must ensure all employees within the business unit comply with all applicable CIBC and Line of Business policies, standards, guidelines and controls. AUTHORITIES/DECISION RIGHTS: As a key contributor to the business unit, this job has the authority to recommend changes to business processes in order to enhance operational efficiency and effectiveness. For People Managers Only: As a manager of people, in this job has the authority to assign tasks to employees within their span of control, in coordination with Senior Manager select individuals for hire, assess individual performance, make employee compensation decisions and take disciplinary measures up to and including termination. JOB DIMENSIONS: Directly coordinate with cross-functional teams and stakeholders. Responsible for timely and accurate deployment requests. Provides advisory and support services to ensure compliance and operational excellence. KNOWLEDGE & COMPETENCIES: Education -Bachelor’s degree in Computer Science, Information Technology, or related field Experience: 7 years of experience Must Have Skills: 6-9 years of hands-on experience in application packaging, with at least 3 years directly creating packages using InstallShield, APPV 5.x, MSIX, and PowerShell scripting Strong knowledge of Windows registry, file/folder security, local/domain user security, and general operating system concepts Familiarity with troubleshooting installation issues and resolving conflicts related to application deployment Ability to document testing procedures, results, and remediation actions clearly and accurately Excellent analytical and problem-solving skills with attention to detail Effective communication and collaboration skills for working with packaging and deployment teams. NICE TO HAVE: Ability to write technical documentation Collaborative mindset, driven by collective success and team vision Strong attention to detail and effective problem-solving skills Familiarity with scripting languages (e.g., PowerShell, Python) for automation and process improvement Experience with data analysis tools and techniques to interpret security metrics Ability to work in a fast-paced, dynamic environment and adapt to changing priorities Project management skills to coordinate remediation activities and drive initiative. Privacy: By proceeding with the creation of a profile and submitting an application in response to this job posting, you acknowledge and agree that your personal data will be collected, used, retained and disclosed by CIBC India and its affiliates, as described in the Candidate Privacy Statement.