Technical account manager

Cloud Eagle.ai is an AI-powered platform for Saa S Management, AI Governance, and Identity Governance & Administration (IGA) that gives enterprises a single control center to discover, secure, govern, and optimize their entire Saa S and AI ecosystem. The platform helps organizations enforce AI usage controls, govern both human and non-human identities, and streamline IT and security operations without disrupting existing tools or workflows.

Trusted by companies like Ring Central, Automation Anywhere, Shiji, and Rec Room, Cloud Eagle enables enterprises to save 10–30% on software spend while securely managing hundreds of Saa S and AI applications at scale.

Recognized by analyst firms such as Gartner, Giga Om, and Kuppinger Cole for its AI/ML-driven innovation in Saa S and AI governance, Cloud Eagle offers 500+ direct integrations that help organizations eliminate shadow Saa S and AI, enforce AI governance policies, optimize access through intelligent identity governance, and secure non-human identities to reduce operational and security risk. (Website)

Shift timing- 6:30 PM to 3:30 AM IST

Job Summary:

As a Technical Account Manager (TAM), you will serve as the primary technical advisor for a portfolio of enterprise customers. You will partner closely with IT, Security, Procurement, and Engineering teams to ensure successful onboarding, implementation, product adoption, integrations, and long-term customer success. You will own the technical relationship throughout the customer lifecycle by solving complex technical challenges, driving best practices, and collaborating with Product and Engineering teams to deliver an exceptional customer experience.

Key Responsibilities

Own the technical relationship for assigned enterprise customers throughout the customer lifecycle. Lead customer onboarding, implementation, configuration, and deployment activities. Drive successful product adoption by educating customers on platform capabilities and best practices. Understand customer environments, business goals, and technical requirements to recommend optimal solutions. Support API integrations, SSO (SAML/OAuth), SCIM provisioning, and other technical implementations. Troubleshoot complex product issues and coordinate with Engineering for timely resolution. Act as the customer's trusted technical advisor and advocate internally. Conduct technical health checks, implementation reviews, and technical QBRs. Monitor customer health, product usage, and adoption metrics to proactively identify risks. Collaborate with Product, Engineering, Customer Success, and Sales to improve customer outcomes. Document customer environments, implementation plans, technical issues, and resolutions. Identify opportunities to improve customer adoption and support commercial teams during renewals by demonstrating technical value.

Experience:

6-8 years of experience in Technical Account Management, Solutions Engineering, Customer Success Engineering, Implementation Consulting, Technical Support, or similar customer-facing technical roles within a B2 B Enterprise Saa S product company. Mandatory experience working in a fast-paced startup environment. Must have worked as an Individual Contributor (IC), independently managing customer accounts and technical engagements. Must have experience supporting US-based enterprise customers and be comfortable working EST (US Eastern Time) shifts. Experience managing enterprise customer accounts across onboarding, implementation, product adoption, and ongoing technical support. Strong understanding of REST APIs, JSON, Webhooks, SSO (SAML/OAuth), and SCIM. Experience working with cloud technologies such as AWS, Azure, or GCP. Strong troubleshooting and problem-solving skills. Excellent communication skills with both technical and business stakeholders. Ability to manage multiple customer implementations simultaneously.

Tools Required:

Jira, Hub Spot (or equivalent CRM), Postman REST APIs, JSON, Webhooks SSO (SAML/OAuth), SCIM SQL (basic understanding preferred) Zoom, Slack, Microsoft Teams Browser Developer Tools and log analysis

Preferred Background

Experience in Saa S Management, IT Operations, Identity & Access Management, Security, Procurement Tech, or Enterprise Saa S. Exposure to enterprise IT environments and customer-facing technical consulting. Customer-first mindset with strong ownership and execution skills.