Technical Account Manager, Enterprise Support MENAT

Join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS At AWS Enterprise Support were looking for a Technical Account Manager (TAM) to support our customers creative and transformative spirit of innovation across all technologies including Compute Storage Database Data Analytics Application-level services Networking Serverless GenAI and more. This is not a sales role but rather an opportunity to be the principal technical advisor and voice of the customer to organizations ranging from start-ups to Fortune 500 enterprises.

As a TAM you will help craft and execute strategies to drive customer adoption and use of AWS services including EC2 S3 DynamoDB & RDS databases Lambda Cloud Front CDN Bedrock and many more. Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customers environment and drive discussions with senior leadership regarding incidents trade-offs and risk management. You will provide advocacy and strategic technical direction to help plan and build solutions using standard methodologies and enthusiastically keep your customers AWS environments operationally healthy. The close relationships developed with your customers will empower you to understand their business/operational needs and technical challenges and help them achieve the greatest value from AWS.

We are seeking individuals with strong backgrounds in I.T. operations and related areas such as Linux/Windows systems administration DevOps Data Analytics and more. The TAM is our centerpiece of value to our Enterprise Support customers so if you wish to be at the forefront of innovation come join us!

Key job responsibilities
* Youll build solutions provide technical guidance and advocate for the customer
* Ensure AWS environments remain operationally healthy whilst reducing cost and complexity
* Develop trusting relationships with customers understanding their business needs and technical challenges
* Using your technical acumen and customer obsession youll drive technical discussions regarding incidents trade-offs and risk management
* Consult with a range of partners from developers through to C-suite executives
* Collaborate with AWS Solutions Architects Business Developers Professional Services Consultants and Sales Account Managers
* With a bias for action youll proactively find opportunities for customers to gain additional value from AWS
* Provide detailed reviews of service disruptions monthly & quarterly metrics detailed pre-launch planning
* Solve a variety of problems across different customers as they migrate their workloads to the cloud

A day in the life



- 5 years of technical engineering experience
- Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment
- Bachelors degree

- Experience with AWS services or other cloud offerings
- Experience in internal enterprise or external customer-facing environment as a technical lead
- AWS certification such as AWS Solutions Architect or a similar cloud certification

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