Technical Account Manager

What Youll Do

• Architect with Impact: Work with central customer IT teams to align on a target architecture for CDF across their enterprise and ensure fit within their ecosystem.
• Collaborate Across Pre-Sales and Field Engineering: Partner with Field Engineering and Solution Architects during pre-sales to ensure technical continuity into deployment.
• TAMs provide customer context and future-state alignment to help accelerate early value realization and ensure a strong post-sale handover.
• Deploy with Confidence: Guide secure solution deployments (IAM networking data pipelines) ensuring alignment with Cognite best practices and supportable design.
• Drive Value Realization: Partner with Customer Success Services Delivery and Value Engineering to align architecture and use case roadmap with customer business goals.
• Support Scalable Adoption: Co-develop adoption programs facilitate end-user feedback loops and support Enablement in scaling best practices across accounts.
• Identify and Surface Expansion Opportunities: Act as a trusted advisor who understands the customers evolving needs and business priorities. While not responsible for direct sales TAMs play a critical role in identifying new use cases and scaling opportunities that Customer Business Executives (CBEs) can engage on commercially.
• Catalyze Expansion: Provide technical insight to Account Management and CBEs to accelerate and de-risk expansion and renewal opportunities.
• Activate Partners: Collaborate with Solution Partners and validate technical quality of partner-delivered solutions for your assigned accounts.
• Close the Feedback Loop: Be the voice of the customer to Product and Engineering; especially around product limitations roadmap priorities and repeatability.
• Champion Cognite Culture: Model curiosity empathy and speed in cross-functional collaboration to bring out the best in our teams and our customers.

Who You Are

• Bachelors or Masters degree in Computer Science Data Engineering Information Systems Technology or related field. Masters preferred.
• 512 years of experience (TAM / Director level) in roles such as solution architect data engineer software developer or enterprise architect.
• Exposure to and experience from the heavy asset industry related to Oil & Gas petrochemicals or energy is required
• Deep technical understanding of enterprise integration patterns cloud architecture data platforms identity management and networking security.
• Hands-on experience with tools like Git CI/CD pipelines deployment automation and DevOps workflows.
• Strong familiarity with industrial source systems time-series data OT/IT integration; especially in O&G Manufacturing or Power & Utilities preferred.
• Demonstrated ability to engage and coach technical stakeholders across seniority levels with credibility and clarity.
• Experience facilitating technical workshops co-design sessions and escalation management with enterprise customers.
• Comfortable operating in matrixed fast-moving SaaS environments where shared success and trust are key currencies.

Traits that will help you be successful:

• You are structured detailed and value operational excellence.
• You embrace a DevOps mindset and believe in scalable supportable design.
• You take initiative and follow through on commitments.
• You believe in shared success and bring positive energy to collaboration.
• You are passionate about Cognites mission and want to be part of a team thats building something bold.
• You want to have fun while delivering world-class outcomes.

A snapshot of our many perks and benefits as a Cogniter

* Join an organization of 70 different nationalities with Diversity Equality and Inclusion (DEI) in focus

* A highly modern and fun working environment with sublime culture across the organization follow us on Instagram @cognitedata to know more

* Flat structure with direct access to decision-makers with minimal amount of bureaucracy

* Opportunity to work with and learn from some of the best people on some of the most ambitious projects found anywhere across industries

* Join ourHUB to be part of the conversation directly with Cogniters and our partners.

Why choose Cognite

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

Manager