Technical Advisor - EV Diagnostics
Job Details
- Location: Dubai, United Arab Emirates
- Industry: Automotive
- Function: Technician
- Salary: 12,000–18,000 AED (based on similar positions)
- Job Type: Full‑time
Overview
This role supports BYD Aftersales by helping service advisors and technicians identify complex vehicle faults, improve first‑time repair performance, and strengthen customer confidence in electric mobility service standards.
Key Responsibilities
- Support service advisors during customer intake for advanced diagnostic cases by confirming reported symptoms and clarifying technical concerns.
- Conduct road tests and customer observations to understand, verify, and replicate complex vehicle issues.
- Provide hands‑on diagnostic support to technicians during repair work to ensure faults are identified accurately and resolved efficiently.
- Guide diagnostic technicians through technical procedures, test plans, repair logic, and fault‑tracing steps for electric, hybrid, and conventional vehicle systems.
- Review warranty repair cases to ensure technical reports, supporting documents, diagnostic findings, and repair evidence meet principal requirements.
- Coordinate with warranty teams, technical support teams, workshop supervisors, and branch teams to improve repair quality and process compliance.
- Ensure mandatory diagnostic tools, workshop equipment, calibration requirements, and software updates are maintained according to distributor and principal standards.
- Share technical information with technicians through on‑the‑job coaching, practical demonstrations, service bulletins, and continuous‑improvement feedback.
- Support Fix It First Time performance by reducing repeat repairs, improving diagnostic accuracy, and strengthening repair verification.
- Follow HSSE, 5S, SOPs, workshop safety requirements, and principal guidelines in all technical and operational activities.
- Identify recurring technical issues and report them with clear evidence, repair history, fault codes, and customer concern details.
- Work closely with Service Advisors to explain technical findings clearly so customers receive accurate, professional, and confidence‑building updates.
- Support workshop controllers, planners, and supervisors with technical input that improves job allocation, repair flow, and completion timelines.
- Contribute to a high‑quality workshop environment by promoting discipline, safe practices, clean work areas, and accurate technical documentation.
Ideal Profile
- High school qualification in automotive technology or a related technical field.
- IMI certification or similar EV or PHEV qualification is preferred.
- Valid UAE driving licence mandatory.
- Minimum 5 years of overall automotive dealership workshop experience.
- At least 2 years in a Technical Advisor role, or 3 years as a Diagnostic Master Technician.
- Strong technical diagnostic capability within a modern automotive workshop environment.
- Experience supporting advanced diagnostics, technical reporting, warranty approvals, repair verification, and technician coaching.
- Previous experience with electric vehicles, hybrid vehicles, BYD products, or modern high‑voltage vehicle systems is an advantage.
- Hands‑on knowledge of diagnostic tools, workshop equipment, scan tools, calibration requirements, and technical repair procedures.
- Good understanding of warranty processes, principal standards, customer concern reporting, and service documentation.
- Ability to identify, replicate, analyse, and resolve complex faults under time pressure.
- Strong communication skills in English; Arabic language skills highly preferred.
- Customer‑focused approach with the ability to explain technical issues clearly and professionally.
- Strong attention to detail, practical problem‑solving ability, and commitment to repair quality.
- Must work effectively in a fast‑paced, multicultural workshop environment.
- Continuous improvement mindset with confidence to guide, support, and coach technicians.
Skills Set
- Automotive diagnostics, EV diagnostics, hybrid vehicle diagnostics, BYD technical support
- Workshop technical advising, advanced fault finding, scan tool operation, road testing
- Customer concern verification, technical reporting, warranty repair support, principal standards
- Repair quality control, Fix It First Time improvement, technician coaching, workshop equipment maintenance
- Calibration support, high‑voltage vehicle awareness, battery system knowledge, vehicle electrical systems
- Service advisor support, workshop process compliance, HSSE compliance, 5S standards, SOP compliance
- Customer communication, technical documentation, UAE driving licence mandatory, English mandatory, Arabic an advantage
Why Join Us
Gain exposure to BYD aftersales operations, advanced EV diagnostics, warranty coordination, workshop process improvement, and technician development across a growing UAE network. This is a strong opportunity for a diagnostic specialist who wants to support modern mobility, improve repair quality, and build long‑term technical value in the electric vehicle sector.
About the Company
Al‑Futtaim is a diversified business headquartered in Dubai, United Arab Emirates, with operations across automotive, retail, financial services, real estate, and healthcare. Al‑Futtaim Automotive represents major global mobility brands and supports customers through vehicle distribution, leasing, aftersales, electric mobility, commercial vehicles, and customer‑focused automotive services across regional markets.
#J-18808-Ljbffr