Prepare configure and perform pre-checks on robots ahead of demos and deliveries ensuring they are fully operational and ready for client handover. Coordinate with sales and operations on demo schedules and delivery timelines troubleshooting any issues beforehand
Conduct SLAM mapping at client sites and fine-tune navigation parameters to suit each environment. Provide onsite and remote online support guiding customers through robot operation setup and troubleshooting step by step. Log all support interactions follow up on open issues and elevate complex cases to the CTO with clear notes
Keep showroom robots in peak condition through routine checks cleaning charging and minor repairs ensuring units are always demo-ready. Report hardware or software faults promptly for repair or replacement
Assist in safe packing and loading of robots for delivery ensuring packaging meets protection standards. Supervise and guide helpers and other staff on correct robot handling procedures during movement and transport
Write setup guides operation manuals and troubleshooting FAQs and record how-to videos for common customer queries. Maintain and regularly update a documentation and video library accessible to the full support team
Required Skills:
Diploma or Bachelors in Robotics Mechatronics Electronics or related field Hands-on experience with autonomous mobile robots (AMRs) and SLAM mapping tools Comfortable with onsite visits customer-facing support and creating instructional content Good communication skills in English
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