Provide administrative support to ensure that office operations aremaintained in an effective, up to date and accurate manner.
Technical Assistant is a key role ensures that technical andadministrative tasks are completed in a timely manner to support the technicalpersonals in the delivery of all IT services and projects.
Requirements
RESPONSIBILITIES
Prepare, type, format a wide variety of documentation includingcorrespondence, memos, forms, statistical charts report and other documents.Also, Review and edit reports.
Maintain calendar and schedule meetings.
Maintain office filing system including paper files/file cabinets,shared electronic files and confidential records.
Attend meetings, prepare agendas and take minutes of meeting anddistribute them.
Coordinate schedules and activities and tracking progress and resultsof projects.
Assist in developing long-term strategies and capacity planning formeeting future hardware needs.
Maintain up-to-date knowledge of hardware and equipment Contracts andmanage contract-based installations.
Recommend, schedule, and perform PC, hardware and peripheral equipmentimprovements, upgrades, and repairs.
Performing administrative tasks in an office setting.
Read, understand, analyze and evaluate technical documents.
Answer and respond to users and customer calls and mails.
Prepare knowledgebase articles and videos for all IT services anddeliver them for users.
REQUIRED COMPETENCIES
Knowledge of office administration and bookkeeping procedures.
Computer skills including the ability to operate software, including MSOffice Suite.
Effective organizational and written communication skills.
EXPERIENCE AND QUALIFICATION
The candidates should be Fluent in English - written and spoken andadditionally English /Arabic written and spoken is preferred.
Relevant work experience as per Article 4.2.4 of Appendix A.
A minimum of 12 years’ experience working in an IT environment ispreferred.
Good numerical skills and basic statistical knowledge
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