Analyze various product problems and prepare technical feedback report to the Principal.
Manage the vehicle diagnosis and maintenance work procedure for workshop technicians/electricians, ensuring timely completion of jobs as per quality and standard laid down in the workshop manuals.
Manage and control day‑to‑day production activities to ensure that vehicle repair and delivery are met within agreed timescales.
Assist in maintaining work procedures for workshop technicians/mechanics.
Ensure timely completion of jobs as per the quality standards laid down in the workshop manual and ensure manufacturer Service Process is properly followed in every case.
Assist the technicians while performing complex diagnosis procedures.
Facilitate, supervise and coordinate the delivery of all physical resources required for the smooth operation of the workshop and allocate the technicians accordingly.
Coordinate with Service/Workshop Manager for the workshop activities to ensure maximum utilization of resources and manpower in the repair and service of vehicles.
Respond to customer queries and concerns, escalating when necessary and ensuring corrective action is taken on a priority basis.
Languages
Arabic - Native / Mother Tongue
English - Fluent / Excellent
Own a Car
Any
Have Driving License
Any
Job Skills
Engineering Graduate
Training & Certificates – dealer standards
Minimum 10 years of relevant work experience in the automobile field with at least 5 years’ experience in a managerial capacity.
Excellent communication skills in English; Arabic is plus.
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