Technical Support Engineer MOD

Job Description:

Date Posted:

Country: United Arab Emirates

Location: Otis L.L.C, 37th floor, The One Tower, Sheikh Zayed Road, Dubai, United Arab Emirates

Job Summary

We are seeking a highly organized and motivated Technical Support Engineer to support the release of modernization elevator projects for manufacturing. The successful candidate will be responsible for reviewing project requirements, ensuring technical compliance, and coordinating with Sales, Field Operations, and Factory teams to facilitate timely and accurate order releases.

Key Responsibilities

• Review modernization (MOD) elevator projects and prepare them for Release for Manufacturing (RFM).


• Verify technical specifications, layouts, and configurations to ensure compliance with customer requirements and company standards.


• Coordinate closely with Sales, Field Operations, Engineering, and Factory teams to resolve technical and commercial issues impacting order release.


• Monitor project milestones and ensure timely completion of RFM activities.


• Manage and track project documentation, deviations, approvals, and design changes.


• Support factory inquiries and provide clarification on project requirements when required.


• Identify risks, discrepancies, and potential manufacturing issues and drive corrective actions.


• Maintain clear communication with all stakeholders to ensure smooth project execution.

Qualifications

• Bachelor's Degree in Mechanical Engineering, Electrical Engineering, Civil Engineering, or a related engineering discipline.


• Minimum 3 years of experience in the elevator industry, preferably in modernization, engineering, manufacturing, or project coordination roles.


• Good understanding of elevator systems, components, layouts, and installation requirements.


• Proficiency in reading technical drawings and engineering documents.

Skills & Competencies

• Proficiency in AutoCAD with the ability to review and modify elevator layouts and engineering drawings.


• Strong organizational and time-management skills.


• Good project coordination and management abilities.


• Excellent communication and stakeholder management skills.


• Ability to work effectively with cross-functional teams including Sales, Field Operations, Supply Chain, and Factory personnel.


• Strong problem-solving and analytical skills.


• Ability to manage multiple projects and priorities in a fast-paced environment.

Preferred Qualifications

• Experience with elevator modernization projects and manufacturing release processes.


• Familiarity with ERP, order management, or engineering management systems.


• Knowledge of industry standards and elevator codes would be an advantage.

Key Interfaces

Sales Team, Field Team, Factory, Engineering, Supply Chain, and Project Management Teams.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.

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