Technical support engineer

Job Title: Support Engineer (0-3 Years Experience)

Location: Remote

Employment Type: Full-time

Are you passionate about technology and enjoy solving complex problems? We're looking for a Technical Support Engineer to join our team and help us provide top-notch support for our solutions. If you're a proactive individual with excellent communication skills and a knack for troubleshooting, we'd love to hear from you!

Key Responsibilities:

Respond to and resolve customer queries in a timely and effective manner through various communication channels (sms, whatsapp, rcs and phone). Monitor and maintain the health of applications, systems, and infrastructure, ensuring high availability and performance. Identify, troubleshoot, and resolve issues in collaboration with the development and operations teams. Document technical solutions, common issues, and FAQs for internal and customer reference. Participate in root cause analysis to ensure timely resolution of recurring problems. Assist in onboarding new customers by setting up configurations and providing guidance.

Requirements:

0-3 years of experience in a technical support or similar role. Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent practical experience). Basic knowledge of programming/scripting (e.g., Python, Bash, or similar). Familiarity with REST APIs, databases (SQL/No SQL), and Linux/Windows systems. Strong analytical and problem-solving skills. Excellent verbal and written communication skills. Ability to work independently and manage priorities effectively in a fast-paced environment.

Preferred Qualifications:

Experience with cloud platforms (e.g., AWS, Azure, GCP) or container orchestration tools (e.g., Kubernetes). Azure experience preferred. Knowledge of networking concepts and protocols. Experience working with monitoring and logging tools.

What We Offer:

An opportunity to work with a dynamic and collaborative team. Exposure to cutting-edge technologies and exciting projects. Continuous learning and growth opportunities. Competitive salary and benefits.

If you're ready to kickstart your career in a supportive and innovative environment, apply now and be part of our journey!

How to Apply:

Submit your resume and a brief cover letter highlighting your interest and relevant skills to lakshmikanth@