Subject Matter Expert (SME) / Technical Support Engineer
Location-Hyderabad
Company- MNC Client of Adecco
The Subject Matter Expert (SME) / Technical Support Engineer is responsible for providing advanced technical expertise and support for products (UPS, STS, PDU, APF Etc) under DCS Power and critical customer applications. The role acts as the highest technical escalation level between the Service Support team, Project teams, Engineering, Quality and R&D.
The SME is responsible for resolving complex technical issues, leading Root Cause Analysis (RCA), defining Corrective and Preventive Actions (CAPA), developing technical standards and procedures, improving product reliability, and enhancing the technical capability of the service organization
Key Roles and Responsibilities
Advanced Technical Support & Escalation Management
Root Cause Analysis (RCA) & CAPA
Product Reliability & Continuous Improvement
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Armour Surface Coatings
UDIT - University of Design, Innovation and Technology
UDIT - University of Design, Innovation and Technology