Roles and Responsibilities: - Provide service and customer support during remote meetings and interactions. - Install POS software on clients’ systems or devices efficiently. - Conduct training sessions to help clients understand and use the product effectively. - Diagnose errors or technical problems and determine proper solutions to resolve client queries. - Create, maintain, and implement SOPs to standardize support processes. - Hands-on experience with Windows, Linux, and Mac OS environments. - Research and identify solutions for software and hardware issues. - Troubleshoot technical issues, including account setup, system errors, and network configurations. - Ask targeted questions to quickly identify the root cause of issues and provide resolutions. - Communicate with clients through phone, email, or chat to resolve technical challenges. - Ensure all technical issues are logged properly with detailed documentation. - Build and maintain positive relationships with international customers, ensuring high levels of satisfaction. - Flexibility to work in rotational shifts to support international time zones. Additional Qualification and Skills: - Software Installation and Training. - Flexibility to work in rotational shifts to support international time zones.
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