Key Responsibilities:
- Provide technical support to customers via phone email and live chat.
- Diagnose and troubleshoot software hardware and network issues.
- Document issues resolutions and maintain knowledge base articles.
- Escalate complex problems to appropriate teams while maintaining ownership until resolution.
- Assist with software installations configurations and updates.
- Collaborate with engineering and product teams to report bugs and feature requests.
- Conduct training sessions for clients to enhance product understanding.
- Monitor system performance and provide proactive maintenance suggestions.
Qualifications:
- Bachelors Degree in Computer Science Information Technology or related field (or equivalent experience).
- 2 years of experience in technical support or IT support roles.
- Strong understanding of operating systems (Windows macOS Linux).
- Proficiency in troubleshooting network configurations and protocols.
- Experience with ticketing systems like Jira Zendesk or ServiceNow.
- Familiarity with cloud services (AWS Azure Google Cloud) is a plus.
- Excellent communication skills and a customerfirst attitude.
- Ability to work independently and as part of a team.
Skills & Competencies:
- Problemsolving mindset with strong analytical skills.
- Attention to detail and strong documentation skills.
- Ability to work under pressure and handle multiple tasks simultaneously.
- Excellent interpersonal and customer service skills.
- Adaptability to rapidly changing environments and technologies.
Key Skills Database,Jira,Linux,Bank,Java
Employment Type : Full Time
Experience: years
Vacancy: 1
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