We Put the World on Vacation
Travel Leisure Co. is the worlds leading vacation ownership and travel membership company with a dynamic and growing portfolio of resort travel club and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide. About the jobWe Put the World on Vacation
Travel Leisure Co. is the worlds leading vacation ownership and travel membership company with a dynamic and growing portfolio of resort travel club and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
Join Travel Leisure Co. and play an important role in keeping our teams connected productive and supported.
Were looking for an experienced Desktop Support Specialist who enjoys solving problems helping people and making technology work seamlessly. Youll provide hands-on and remote technical support to our Corporate and Business Unit associates resolving day-to-day technology issues while delivering a responsive and customer-focused support experience.
Youll work closely with colleagues across the business wider technology teams and external vendors to troubleshoot issues implement technology changes and ensure our associates have the tools and support they need to do their best work.
How Youll Shine
Provide advanced desktop laptop phone and end-user technology support to local and remote associates
Diagnose troubleshoot and resolve hardware software connectivity and application-related issues
Manage incidents and service requests in line with established service levels and support procedures
Perform installations moves additions and changes (IMAC) to meet business and associate requirements
Provide hands-on technical assistance to cross-functional teams and technology initiatives as required
Work with external vendors and internal technology teams to resolve hardware computer and application issues
Identify and escalate urgent complex or business-critical issues to the appropriate management or specialist support teams
Document technical fixes troubleshooting processes and resolutions to support knowledge sharing across Client Services teams
Maintain clear and professional communication with associates throughout the support and resolution process
Participate in an on-call rotation to provide support coverage for emergency situations where applicable
What Youll Bring
Previous experience in Desktop Support IT Support Client Services Service Desk or a similar technical support role
Strong technical troubleshooting and problem-solving skills across desktop and end-user technologies
Experience supporting customers both face-to-face and remotely
Good working knowledge of desktop/laptop hardware software mobile devices and common business applications
Experience undertaking hardware and software installations and IMAC activities
A strong customer-service mindset with the ability to communicate technical information clearly to non-technical users
Ability to prioritise competing requests and recognise when issues require escalation
Strong interpersonal and communication skills with the ability to build effective relationships across different teams and levels of the organisation
A collaborative approach and willingness to work with internal teams and external vendors to achieve the best outcome
Strong attention to detail and a commitment to maintaining accurate technical documentation
Flexibility to participate in an on-call support rotation where required
How Youll Be Rewarded
Professional development opportunities
Discounted hotel and resort stays
Great career development opportunities
Employee benefits and recognition programs
The opportunity to build your career within a truly global organisation
Where Memories Start with You
Hospitality is at the heart of all we do at Travel Leisure Co. Here youll find an inclusive environment where we deliver excellence and take time to have fun celebrate together and support one another. Were always looking ahead to whats next and how we can strengthen our business its neighboring communities and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process please email your request to including the title and location of the position for which you are applying.
Where Memories Start with You
Hospitality is at the heart of all we do at Travel Leisure Co. Here youll find an inclusive environment where we deliver excellence and take time to have fun celebrate together and support one another. Were always looking ahead to whats next and how we can strengthen our business its neighboring communities and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process please email your request to including the title and location of the position for which you are applying.
Required Experience:
IC
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