abu dhabi, United Arab Emirates Unknown Posted 2 days ago
The Technology BRM is the strategic business partner between Technology and the assigned business unit, responsible for understanding the unit's strategy and needs, shaping its technology demand and roadmap, and ensuring that technology investments deliver measurable business value.
The role translates business requirements into clearly defined Technology initiatives, prioritized by business value and delivered within approved scope, budget, schedule, and governance, while driving change readiness and adoption. It is the key interface between the business unit, Technology teams, vendors, and senior management.
Roles, Responsibilities, Duties Business Relationship Management
Act as the trusted Technology business partner for the assigned business unit, representing its needs, priorities, and expectations within Technology.
Understand the business unit's strategy, operating model, and challenges, and identify opportunities for digital enablement, automation, and innovation.
Co-create and maintain a technology roadmap for the business unit, aligned with its business plan and Group technology strategy and architecture.
Monitor technology service performance and stakeholder satisfaction and act as the escalation point for business unit concerns.
Technology Demand & Portfolio Management
Capture, assess, and prioritize business unit demand, translating business needs into initiatives and business cases that balance value, risk, cost, and capacity.
Ensure initiatives align with organizational strategy, Technology architecture, security requirements, and approved investment priorities.
Maintain visibility of the project pipeline and support portfolio governance forums with status updates and decision papers.
Delivery Assurance & Governance
Work with project managers and technical teams to provide business-side assurance on scope, schedule, budget, and quality, escalating deviations with clear options.
Ensure business owners are involved in requirements validation, user acceptance testing (UAT), and go-live approval, and report progress to business unit leadership.
Change Management & Business Readiness
Plan and coordinate change management for technology implementations, including impact assessments, readiness evaluations, communications, and training.
Monitor user readiness and adoption and work with business owners and HR to support changes to processes, roles, and ways of working.
Requirements Management & Solution Alignment
Facilitate workshops to capture, validate, and prioritize business requirements, approved by authorized business owners.
Coordinate with solution architects, technical teams, and vendors to assess options and advise on fit-for-purpose solutions that comply with architecture, cybersecurity, and data governance standards.
Support technology budget planning for the business unit and monitor project expenditure, forecasts, and approved commitments.
Coordinate with procurement, finance, and legal on vendor selection and commercial arrangements, and support vendor performance reviews.
Benefits Realization & Continuous Improvement
Define measurable business outcomes and success criteria with business owners, and track benefits such as productivity, service quality, cost, and operational performance.
Conduct post-implementation reviews against the business case, capture lessons learned, and promote business ownership of sustained benefits.
Occupational and workplace Health and Safety responsibilities:
In addition to all job specific responsibilities, all employees are required to adhere to all Khidmah health, safety and environmental (HSE) policies, procedures, practices, and relevant legal and statutory health, safety and environmental requirements and obligations. All employees are personally responsible to familiarize themselves with these policies, procedures, practices, updates, etc. Khidmah HSE department regularly updates existing and introduce new policies, procedures and practices and each employee is personally responsible to ensure they stay updated and compliant with all such updates and new additions.
Information Security responsibilities:
Comply with Khidmah Information Security Policies
Be aware of and fulfil their information security responsibilities
Ensure whoever handles sensitive company information have taken the Security Awareness Training
Know how to report a security incident (to Technology ServiceDesk or InfoSec).
Not Disable his/her OS firewall and/or Antivirus
Restrict use to authorized purposes, Protect access accounts, privileges and associated passwords.
Accept accountability of his/her individual user accounts, and maintain confidentiality
Education & Qualification:
Bachelor’s degree in information technology, Computer Science, Business Information Systems, Business Administration, Engineering, or a related field.
Business Relationship Management (e.g., BRMP) certification is preferred; PMP, PRINCE2, ITIL, Agile, or organizational change management certifications are advantageous.
Experience and Skills: Industry Experience (No. of years):
8–10+ years in Technology, business relationship management, or business analysis. Experience in a property and community management business is a plus.
Position/functional experience (No. of years):
Minimum 3–5 years in a business-facing role (e.g., BRM or business partner) involving senior stakeholder and demand management.
Competencies and Skills:
Business relationship management, strategic partnering, influencing, and stakeholder engagement.
Demand and portfolio management, business cases, road mapping, and analytical problem-solving.
Change management, requirements gathering, and solution alignment.
Budget monitoring, vendor management, benefits realization, and executive reporting.
Knowledge of enterprise applications, digital transformation, data and analytics, ITSM, and Technology governance.