Tele Sales Representative

Our client, a leading and highly reputed name in bakery ingredients and products operating for 30 years across 5 countries, is seeking a dynamic and customer-focused Tele Sales Representative to support sales growth by engaging with customers, generating leads, managing inquiries, and maintaining strong customer relationships through professional telephone communication.

Location: Dubai, UAE
Reports To: Business Development Manager

Key Responsibilities

• Make outbound calls to prospective and existing customers to introduce products and promotions
• Handle inbound customer inquiries professionally and efficiently
• Generate and qualify sales leads for the sales team
• Follow up on quotations, orders, deliveries and customer feedback
• Maintain accurate customer information and call records in the CRM system
• Build and maintain positive relationships with customers
• Resolve customer complaints or elevate issues to concerned departments
• Achieve daily, weekly and monthly call and lead generation targets
• Prepare reports and submit performance updates to Line Manager
• Support customer retention initiatives through regular follow-up calls

Working Conditions

Full‑time position based in Dubai. Standard office working hours Monday to Friday 08:00 AM until 05:30 PM.

What They Offer

• Competitive Industry accepted salary with added allowances
• Professional growth and development opportunities
• If proven will be adopted to full time sales
• Supportive and collaborative work environment
• Opportunity to work with a leading supplier of bakery ingredients and food solutions in GCC region
• Immediate recruitment

Requirements

• Professional Degree in Business Administration, Marketing, or a related field preferred.
• 1-3 years of experience in telesales, telemarketing, customer service, or sales support.
• Experience in food ingredients, bakery, or hospitality sectors will be an advantage.
• Excellent verbal communication and interpersonal skills.
• Strong customer service orientation.
• Ability to persuade and influence customers professionally.
• Knowledge of CRM software and Microsoft Office applications.
• Ability to work under pressure and meet targets.
• Multi‑lingual ability will be an added advantage (English, Arabic & Hindi).
• Self‑motivated, target‑driven, and capable of working independently.

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