Telecommunications Agent (Telephone Operator)

Responsibilities

• Answer all incoming and internal calls promptly professionally and in accordance with luxury service standards
• Provide accurate information about resort facilities services events dining options and operating hours
• Handle guest requests efficiently and route them to the appropriate department Housekeeping Front Office Concierge Engineering etc
• Take and relay wake-up call requests ensuring they are executed accurately and on time
• Manage emergency calls calmly and follow established safety and security procedures
• Maintain guest confidentiality and handle sensitive information with discretion
• Log guest requests complaints and follow-ups in the system to ensure timely resolution
• Coordinate with front office and guest services to support VIPs special requests and personalized services
• Operate the hotel s PBX telephone system and ensure correct call routing
• Handle international calls and assist guests with language or communication needs when required
• Maintain a courteous calm and polished telephone etiquette at all times
• Support other departments during peak hours or special events as needed

Company Description

• Excellent verbal communication and listening skills
• Pleasant voice and professional telephone manner
• Strong knowledge of resort services and layout
• Ability to multitask and remain calm under pressure
• Customer-focused mindset aligned with luxury hospitality standards
• Minimum 1 year experience in a similar role within 5 star luxury property
• Fluent on English languaage any additional language (Russian) is an asset.

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