Telesales Officer Outsource Role

Job Description:

Role : Telesales Officer
Location : Jafza / Dubai
Role Purpose:
Participate in the achievement of Tele-calling activities assigned to the Telesales Unit

Key Accountabilities of the role

• Execute Tele-calling activities as assigned to the team,


• Enhance ENR / Takaful sales, card activation rates, control customer attrition,


• Ensure minimum requirement of calls are made,


• Ensure compliance with bank policies and procedures,


• Ensuring guidelines are adhered to and call quality is maintained while interacting with clients,


• Support an environment oriented to trust, open communication, creative thinking, and cohesive team effort and


• Ensure deliverables are of the right level of service.

Specialist Skills / Technical Knowledge Required for this role:

• Excellent communication skills


• Good problem-solving skills


• Display flexibility in dealing with clients and other team members


• Customer service skills in order to resolve customer complaints

Previous experience required (if any)

• Previous banking experience in similar role


• Fair understanding of product and services provided by the bank


• Understanding of customer relationships


• Good interpersonal & convincing skills


• Basic MS Office skills

Requirements:

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