Role : Telesales Officer
Location : Jafza / Dubai
Role Purpose: Participate in the achievement of Tele-calling activities assigned to the Telesales Unit
Key Accountabilities of the role
- Execute Tele-calling activities as assigned to the team,
- Enhance ENR / Takaful sales, card activation rates, control customer attrition,
- Ensure minimum requirement of calls are made,
- Ensure compliance with bank policies and procedures,
- Ensuring guidelines are adhered to and call quality is maintained while interacting with clients,
- Support an environment oriented to trust, open communication, creative thinking, and cohesive team effort and
- Ensure deliverables are of the right level of service.
Specialist Skills / Technical Knowledge Required for this role:
- Excellent communication skills
- Good problem-solving skills
- Display flexibility in dealing with clients and other team members
- Customer service skills in order to resolve customer complaints
Previous experience required (if any)
- Previous banking experience in similar role
- Fair understanding of product and services provided by the bank
- Understanding of customer relationships
- Good interpersonal & convincing skills
- Basic MS Office skills
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