Madre Integrated Engineering is seeking a Technical Support Specialist - Tier 2 to resolve complex IT issues across end-user environments and drive incident management. The role includes leading remediation during major incidents, coordinating with vendors for diagnostics and upgrades, and providing mentoring to Tier 1 staff.
Responsibilities include maintaining documentation, ensuring SLA adherence, and contributing to dashboards and knowledge bases to improve service quality.
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TP
Tech Junction Ltd
Tech Junction Ltd