Position: Tier 3 Unified Communications/Audio Visual Engineer (Software)
Location: Laurel, MD (On-site)
An Active TS/SCI clearance with Full Scope Polygraph is required
Position Overview
We are seeking a Tier 3 Unified Communications/Audio Visual Engineer to provide advanced engineering, troubleshooting, and lifecycle support for enterprise Unified Communications (UC) and Audio-Visual Multi-Media (AVMM) systems. This engineer will resolve escalated issues, design solutions, and support systems including telephony, video teleconferencing, chat, IPTV, digital signage, mass notification, Land Mobile Radio (LMR), and secure AVMM environments. The role may support implementations in CONUS and OCONUS locations.
Key Responsibilities
- Serve as the highest escalation point for UC/AVMM troubleshooting and problem resolution.
- Lead root-cause analysis for complex hardware, software, and network integration issues.
- Install, configure, maintain, and optimize enterprise UC/AVMM systems.
- Develop system designs that support interoperability across secure environments and enterprise platforms.
- Monitor system performance and identify opportunities for improvement.
- Prepare system diagrams, engineering change proposals, and troubleshooting guides.
- Implement upgrades, patches, and configuration changes with minimal service disruption.
- Perform integration testing, staging, validation, site surveys, system migrations, and enterprise deployments.
- Mentor Tier 1 and Tier 2 teams through training and knowledge transfer.
- Coordinate with government stakeholders on system performance, upgrades, and new capabilities.
- Maintain hardware and software inventory and configuration records.
Required Qualifications
- Bachelor’s degree in Information Technology, Engineering, or a related field and 7+ years of relevant experience; or an associate degree and 10+ years of relevant experience; or a high school diploma and 15+ years of progressively responsible UC/AVMM engineering experience.
- Experience supporting enterprise UC/AVMM environments at the Tier 3 level.
- Expertise with one or more UC/AVMM technologies, such as Cisco, Avaya, Poly, Crestron, Extron, Webex, or Microsoft Teams.
- Hands-on experience with video teleconferencing infrastructure, VoIP systems, and AV signal distribution.
- Familiarity with configuration management, network architecture, and secure communication protocols.
- Ability to troubleshoot complex issues across hardware, software, and network layers.
- Active TS/SCI clearance with Full Scope Polygraph, with the ability to maintain it.
Desired Qualifications
- Certifications such as AVIXA CTS/CTS-I/CTS-D, Crestron DMC-D or higher, Extron AV Associate, Cisco CCNP Collaboration, or Dante Level 2 or 3.
- Experience supporting UC/AVMM environments within the Department of Defense or Intelligence Community.
- Experience leading technical teams and mentoring junior engineers.
POST-OFFER BACKGROUND CHECK IS REQUIRED. Digital Prospectors is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law. Digital Prospectors affirms the right of all individuals to equal opportunity and prohibits any form of discrimination or harassment.
Come see why DPC has achieved:
- 4.9/5 Star Glassdoor rating and the only staffing company (< 1000 employees) to be voted in the national Top 10 ‘Employee’s Choice - Best Places to Work’ by Glassdoor.
- Voted ‘Best Staffing Firm to Temp/Contract For’ 8 consecutive years in a row by Staffing Industry Analysts as well as a ‘Best Company to Work For’ by Forbes, Fortune and Inc. magazine.
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Job #19087