TOC Supervisor

Madre Integrated Engineering Full time

Leads the dedicated Terminal Operations Centre cover, ensuring the TOC systems and

displays are supported at all times.

Responsibilities:

• Supervise dedicated TOC cover on every shift and support QROC activities.
  
• Monitor TOC systems, video walls and displays; give TOC faults priority response.
  
• Coordinate with the TOC operations team and MATAR.
  
• Escalate TOC-affecting incidents immediately.
  
• Maintain TOC operational logs and handover.
  

Requirements Qualifications & certifications

• Diploma/degree in IT/engineering.
  
• ITIL Foundation.
  
• AV/video-wall and monitoring familiarity.
  

Experience:

Five or more years in an operations-centre or NOC environment, with supervisory experience.

• Situational awareness.
  
• Priority response.
  
• Communication.
  
• Composure.
  

Key performance indicators

• Priority-response times.
  

Working conditions & compliance:

Holds a valid MOI airport security pass. Compliance with MATAR

HSE and cyber policies; use of the Enterprise Time & Attendance System (ETAS); use of MATAR-