Tour guide education background at More chocolate and cafe

This Full time on site position offers great opportunities for career growth.

The Tour Guide is responsible for guiding visitors and guests, providing clear and engaging information about local history, culture, heritage, geography, nature, attractions, and activities. The position requires strong communication and presentation skills, with the ability to manage groups and create a professional, informative, and enjoyable experience for guests.

Key Responsibilities

• Lead and conduct tours for individuals and groups.
• Welcome guests and provide an introduction to the tour and itinerary.
• Explain local history, culture, traditions, heritage, geography, and attractions.
• Present information clearly, accurately, and in an engaging manner.
• Answer guests’ questions and provide relevant information and recommendations.
• Manage and supervise tour groups throughout the visit.
• Ensure guests follow safety instructions and tour guidelines.
• Maintain the planned schedule and coordinate tour activities.
• Communicate with drivers, photographers, activity staff, and other team members when required.
• Assist guests with general information and logistical needs.
• Handle unexpected situations professionally and report significant issues to management.
• Collect guest feedback and communicate observations to management.
• Promote responsible tourism and respect for local culture, heritage, communities, and the environment.
• Represent the company professionally at all times.
• Perform other duties related to tourism and guest services as assigned.

Education Requirements

• Bachelor’s degree or diploma in Education, Teaching, Languages, History, Geography, Cultural Studies, Tourism, Hospitality, or a related field.
• A background in Education or Teaching is strongly preferred.
• Training or certification in Tour Guiding, Tourism, Hospitality, Customer Service, or First Aid is an advantage.

Professional Experience

• Previous professional experience as a Teacher or Educator is required or highly preferred.
• Teaching experience should demonstrate the ability to explain information clearly, communicate with different audiences, deliver presentations, and manage groups effectively.
• Previous experience in tourism, hospitality, customer service, cultural activities, or tour guiding is an advantage but is not mandatory.
• Experience working with international visitors or diverse groups is an advantage.

Skills \& Competencies

• Excellent verbal communication and public-speaking skills.
• Strong presentation and storytelling abilities.
• Ability to explain information in a simple, clear, and engaging way.
• Strong group-management and interpersonal skills.
• Good knowledge of local history, culture, heritage, geography, and tourist attractions.
• Excellent customer-service skills.
• Good organizational and time-management abilities.
• Ability to solve problems and handle unexpected situations.
• Teamwork and coordination skills.
• Professional attitude and appearance.
• Ability to work independently and responsibly.
• Basic computer and smartphone skills.

Language Requirements

• Excellent English and Arabic communication skills.
• Additional languages are an advantage.
• Ability to communicate effectively with international visitors.

Personal Attributes

• Friendly, professional, and approachable.
• Confident when speaking to groups.
• Patient and attentive.
• Responsible and reliable.
• Enthusiastic about tourism, culture, and heritage.
• Respectful of different cultures and backgrounds.
• Well-presented and professional.
• Flexible and able to work under different conditions.

Working Conditions

• Ability to work outdoors and in different weather conditions.
• Ability to walk and stand for extended periods when required.
• Flexible working hours depending on tour schedules.
• Availability to work weekends, public holidays, and evenings when required.
• Ability to travel between different tour locations.

Key Performance Indicators

• Guest satisfaction and feedback.
• Quality and accuracy of information provided.
• Professional communication and presentation.
• Punctuality and adherence to tour schedules.
• Effective management of tour groups.
• Compliance with safety procedures.
• Professional representation of the company and its tourism activities.

الرَجِب المدفوع: QAR٥٬٠٠٠٫٠٠لكل شهر موقع العمل: بشكل شخصي

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