Service Desk Support
- Log and update tickets accurately in ITSM tool under supervision.
- Resolve basic L1 issues (password resets O365 mailbox creation Teams setup).
- Ensure timely response and seek assistance from senior consultants when required.
Technical Exposure & Hands-on Learning
- Gain practical exposure to AD Entra ID Azure basics and collaboration tools.
- Execute guided tasks by following SOPs and standard change processes.
- Participate in lab exercises and shadow projects to build capability.
Process Adherence & Documentation
- Follow ITIL-based processes for incident logging and request management.
- Draft knowledge base articles or SOPs under supervision.
- Ensure escalation protocols are followed to maintain compliance.
Service Delivery & Professional Conduct
- Contribute to overall service quality under guidance of consultants.
- Display professionalism in communication with users and colleagues.
- Support team initiatives and maintain accountability for assigned tasks.
Qualification & Experience
Location: Dubai
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