VA Training & L&D Specialist
Hybrid (Gurgaon)
Full-time | Eastern Shift (5:30 PM – 2:30 AM IST)
Experience Required: 3–5+ Years
About Triple
At Triple , we help founders, executives, and fast-growing businesses scale with high-performance virtual assistants. We’re building a modern VA ecosystem powered by operational excellence, communication mastery, AI tools, and smart systems.
We are now looking for a VA Training & L&D Manager who can build and lead world-class training programs for virtual assistants across communication, execution, productivity, AI enablement, and client management.
This is not a traditional trainer role. We’re looking for someone who deeply understands the global virtual assistant space and can create high-impact training systems that transform candidates into elite virtual assistants.
Role Overview
You will be responsible for designing, executing, and continuously improving the end-to-end training framework for our virtual assistants.
This role combines:
Training delivery
Curriculum development
Learning & development strategy
Stakeholder collaboration
Quality control
AI enablement
Operational readiness
You should be capable of building structured onboarding programs, assessment frameworks, AI training modules, mock client simulations, and continuous upskilling systems aligned with both company standards and client requirements.
Key Responsibilities
Training & Curriculum Development
Build comprehensive training programs for virtual assistants from beginner to advanced levels
Design onboarding bootcamps, certification programs, and skill-development tracks
Create SOPs, playbooks, assignments, assessments, role-play scenarios, and evaluation systems
Develop modern AI-focused training modules for productivity and operational efficiency
Continuously improve training content based on cohort performance, operational gaps, and client feedback
Live Training & Facilitation
Conduct live virtual training sessions for VA cohorts
Coach trainees on communication, professionalism, confidence, and execution standards
Run mock client interactions and practical simulations
Deliver actionable and constructive feedback to trainees
Identify underperforming trainees early and implement improvement plans
Communication & Client Readiness Training
Train VAs on:
Business communication
Professional email writing
Executive communication
Client interaction & professionalism
Meeting etiquette
Active listening
Remote work discipline
Problem-solving & ownership mindset
Tools & Productivity Training
Train candidates on:
Google Workspace
Microsoft Office
Notion
Click Up
Asana
Trello
Slack
Zoom
Calendly
CRM tools
AI tools such as Chat GPT, Claude, Gemini, Perplexity, Zapier, Make, etc.
Virtual Assistant Operations Training
Train VAs on:
Calendar management
Email management
Task tracking & prioritization
Meeting coordination
Travel booking
Documentation & reporting
Research tasks
SOP execution
Follow-up systems
Founder & executive support workflows
Training Strategy & Stakeholder Management
Design and continuously improve training programs based on evolving company goals and client requirements
Work closely with leadership, operations teams, and external stakeholders to identify skill gaps and develop relevant learning modules
Customize training frameworks for different client accounts, industries, and workflows
Introduce new modules around emerging AI tools, automation systems, and operational best practices
Collaborate with client-facing teams to ensure VAs meet client expectations and service standards
Build scalable learning systems and facilitator documentation to support company growth
Assessment, Reporting & Quality Control
Design and run scored assessments, certifications, and readiness evaluations
Track trainee progress, certification rates, and performance metrics
Maintain training dashboards and reports
Analyze cohort data and identify recurring gaps or trends
Ensure training quality standards remain consistently high across all cohorts
Must Haves
3–5+ years of experience in corporate training, L&D, operations training, or virtual assistant management
Strong understanding of the virtual assistant / executive assistant ecosystem
Proven experience conducting live virtual training sessions
Experience creating structured training programs and assessments from scratch
Excellent spoken and written English
Strong familiarity with productivity, project management, and collaboration tools
Strong understanding of remote work culture and client servicing
Ability to coach, mentor, and evaluate operational talent
Strong ownership mindset with excellent execution ability
Comfortable working in the Eastern Shift (5:30 PM – 2:30 AM IST)
Good to Haves
Experience working with US/UK clients
Background in BPO, staffing, customer success, operations, or executive assistant roles
Prior experience as a Virtual Assistant or Executive Assistant
Experience building AI adoption or automation workflows
Familiarity with LMS platforms and training analytics
Experience with SOP creation and process documentation
Accent neutralization or communication coaching experience
What We’re Looking For
We want someone who:
Thinks like an operator, not just a trainer
Can build scalable systems, not just presentations
Understands modern AI-powered workflows
Can translate operational gaps into structured learning programs
Maintains high standards for communication and execution
Enjoys mentoring and developing people
Can collaborate cross-functionally with leadership, operations, and external stakeholders
Success Metrics
High trainee certification and placement-readiness rates
Strong client satisfaction scores post-placement
Improved communication and operational quality across VA cohorts
Reduced onboarding-to-deployment timelines
Adoption of AI workflows and productivity systems across teams
Why Join Triple?
Opportunity to shape the future of AI-enabled virtual assistants
High ownership and freedom to build systems from scratch
Work directly with founders and global clients
Fast-growing, ambitious environment
Opportunity to build and lead the L&D function at scale