VA Training & L&D Specialist Hybrid (Gurgaon) Full-time | Eastern Shift (5:30 PM – 2:30 AM IST) Experience Required: 3–5 Years About Triple At Triple , we help founders, executives, and fast-growing businesses scale with high-performance virtual assistants. We’re building a modern VA ecosystem powered by operational excellence, communication mastery, AI tools, and smart systems. We are now looking for a VA Training & L&D Manager who can build and lead world-class training programs for virtual assistants across communication, execution, productivity, AI enablement, and client management. This is not a traditional trainer role. We’re looking for someone who deeply understands the global virtual assistant space and can create high-impact training systems that transform candidates into elite virtual assistants. Role Overview You will be responsible for designing, executing, and continuously improving the end-to-end training framework for our virtual assistants. This role combines: Training delivery Curriculum development Learning & development strategy Stakeholder collaboration Quality control AI enablement Operational readiness You should be capable of building structured onboarding programs, assessment frameworks, AI training modules, mock client simulations, and continuous upskilling systems aligned with both company standards and client requirements. Key Responsibilities Training & Curriculum Development Build comprehensive training programs for virtual assistants from beginner to advanced levels Design onboarding bootcamps, certification programs, and skill-development tracks Create SOPs, playbooks, assignments, assessments, role-play scenarios, and evaluation systems Develop modern AI-focused training modules for productivity and operational efficiency Continuously improve training content based on cohort performance, operational gaps, and client feedback Live Training & Facilitation Conduct live virtual training sessions for VA cohorts Coach trainees on communication, professionalism, confidence, and execution standards Run mock client interactions and practical simulations Deliver actionable and constructive feedback to trainees Identify underperforming trainees early and implement improvement plans Communication & Client Readiness Training Train VAs on: Business communication Professional email writing Executive communication Client interaction & professionalism Meeting etiquette Active listening Remote work discipline Problem-solving & ownership mindset Tools & Productivity Training Train candidates on: Google Workspace Microsoft Office Notion ClickUp Asana Trello Slack Zoom Calendly CRM tools AI tools such as ChatGPT, Claude, Gemini, Perplexity, Zapier, Make, etc. Virtual Assistant Operations Training Train VAs on: Calendar management Email management Task tracking & prioritization Meeting coordination Travel booking Documentation & reporting Research tasks SOP execution Follow-up systems Founder & executive support workflows Training Strategy & Stakeholder Management Design and continuously improve training programs based on evolving company goals and client requirements Work closely with leadership, operations teams, and external stakeholders to identify skill gaps and develop relevant learning modules Customize training frameworks for different client accounts, industries, and workflows Introduce new modules around emerging AI tools, automation systems, and operational best practices Collaborate with client-facing teams to ensure VAs meet client expectations and service standards Build scalable learning systems and facilitator documentation to support company growth Assessment, Reporting & Quality Control Design and run scored assessments, certifications, and readiness evaluations Track trainee progress, certification rates, and performance metrics Maintain training dashboards and reports Analyze cohort data and identify recurring gaps or trends Ensure training quality standards remain consistently high across all cohorts Must Haves 3–5 years of experience in corporate training, L&D, operations training, or virtual assistant management Strong understanding of the virtual assistant / executive assistant ecosystem Proven experience conducting live virtual training sessions Experience creating structured training programs and assessments from scratch Excellent spoken and written English Strong familiarity with productivity, project management, and collaboration tools Strong understanding of remote work culture and client servicing Ability to coach, mentor, and evaluate operational talent Strong ownership mindset with excellent execution ability Comfortable working in the Eastern Shift (5:30 PM – 2:30 AM IST) Good to Haves Experience working with US/UK clients Background in BPO, staffing, customer success, operations, or executive assistant roles Prior experience as a Virtual Assistant or Executive Assistant Experience building AI adoption or automation workflows Familiarity with LMS platforms and training analytics Experience with SOP creation and process documentation Accent neutralization or communication coaching experience What We’re Looking For We want someone who: Thinks like an operator, not just a trainer Can build scalable systems, not just presentations Understands modern AI-powered workflows Can translate operational gaps into structured learning programs Maintains high standards for communication and execution Enjoys mentoring and developing people Can collaborate cross-functionally with leadership, operations, and external stakeholders Success Metrics High trainee certification and placement-readiness rates Strong client satisfaction scores post-placement Improved communication and operational quality across VA cohorts Reduced onboarding-to-deployment timelines Adoption of AI workflows and productivity systems across teams Why Join Triple? Opportunity to shape the future of AI-enabled virtual assistants High ownership and freedom to build systems from scratch Work directly with founders and global clients Fast-growing, ambitious environment Opportunity to build and lead the L&D function at scale