Training Delivery Specialist

BICSI is an Equal Opportunity Employer.

Equal Opportunity Employer Veterans/Individuals with Disabilities.

Know Your Rights: Workplace Discrimination is Illegal.

OUR MISSION

BICSI is a global professional association advancing the information and communications technology (ICT) profession. Guided by the values of integrity, service, and excellence, BICSI supports the development of safe, secure, and reliable ICT infrastructure worldwide.

SUMMARY

Reporting to the Manager, ICT Training Delivery Specialist, the ICT Training Delivery Specialist is responsible for leveraging their knowledge and expertise in design and implementation of telecommunications distribution systems;
data center design, construction and operations;
outside plant design and installation;
telecommunications project management;
and installation of structured cabling systems to serve as:

• Instructor delivering and teaching BICSI training programs.
• ICT subject matter expert

SUPERVISORY ROLE - Supervised no employee(s).

DUTIES & RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The responsibilities listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

Utilize expertise in ICT design and/or cabling installation to serve as an experienced Instructor for virtual and instructor-led training programs:

• Practice excellence in teaching and instruction.
• Follow all association policies and procedures related to instructional activities.
• Follow BICSI approved ICT curriculum when training in the classroom.
• Use effective teaching strategies to communicate technical content to students.
• Maintain current knowledge of industry practices through engagement in academic, professional and technical development activities, and delivery of classroom instruction.
• Proctor hands-on certification exams and participate in calibration sessions to ensure efficacy.
• Plan and organize instruction in ways to maximize student learning.
• Meet and assist with students’ reasonable requests.
• Control and maintain inventory of classroom equipment and materials – HQ labs and mobile kits.
• Assist with the Train-the-Trainer (T3) course, process & evaluations.
• Represent BICSI in a positive and professional manner at all times.
• Support and promote BICSI programs and services by being flexible in hours to attend remote meetings and training sessions.
• Ensure contents are properly secured in vehicle to prevent damage/injury.
• Maneuver vehicles into loading and unloading positions safely and securely.
• Drive vehicles from airports or other drop-off locations to class locations or BICSI world headquarters.
• May occasionally safely drive and maintain company vehicles equipped with BICSI’s mobile classrooms throughout the continental United States between classes.
• Must maintain clean driving record and maintain a valid Driver’s License.

Serve as Subject Matter Expert

• Provide technical expertise throughout the program development lifecycle including publications, editorial reviews, job task analyses, curriculum development, and hands-on exam development (i.E., Credentialing, Curriculum Development, Publications) and respond in a timely manner.
• Provide technical expertise to Marketing, Customer Care, Membership and Meeting Services Departments
• Develop and present technical ICT content for various educational opportunities – podcasts, webinars, conferences, panel discussions, etc.
• Respond promptly to technical inquiries from the Subject Matter Expert mailbox and other internal and external requests for information.
• Maintain, adhere to and promote BICSI’s position as it relates to standards, codes and technical practices, and operations.
• Adhere closely to established policy and procedures for conducting audits for Authorized Training Facilities (ATFs) and Authorized Design Training Providers (ADTPs)
• Review and analyze presentation content for technical accuracy and assign appropriate continuing education credits in accordance with established policy and procedures.
• Prepare reports and recommended actions after conducting audits.
• Maintain awareness of member needs/concerns.
• Evaluate and forward members concerns to department management.

Perform other duties as assigned .

REQUIRED SKILLS & ABILITIES

The successful candidate must demonstrate the following:

• Ability to read, write, and communicate effectively in English
• Strong computer skills, including proficiency with Microsoft Office applications: Word, Excel, PowerPoint, Outlook, and Teams.
• Strong interpersonal skills, including the ability to communicate professionally and resolve issues constructively.
• Excellent organizational skills, attention to detail, and ability to manage multiple priorities accurately and efficiently. Computer skills, including proficiency with Microsoft Office applications: Word, Excel, PowerPoint, Outlook, and Teams.
• Association Management System

TRAVEL

This position requires 50-75% travel, which may include teaching, Training Provider audits, BICSI Conferences, and industry events. Must have or be able to obtain a valid U.S. passport for potential international travel.

EDUCATION & EXPERIENCE

Education:

• High school diploma or GED equivalent required
• Bachelor’s degree or equivalent experience required.
• BICSI certification required – RCDD, DCDC, OSP, RTPM, and/or TECH, INSTF, INSTC

Experience:

• Required
• Two years’ training and development experience.

Preferred

• ATD certification
• Experience in a not-for-profit environment

PHYSICAL REQUIREMENTS

The physical demands and work environment described below are representative of those required to perform the essential functions of this position. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. This position follows a regular work schedule is 40.0 hours per week, Monday through Friday during daytime business hours, and may require additional hours or overtime as business needs arise. While performing the duties of this position, the employee is regularly required to communicate verbally and listen effectively. The employee is frequently required to sit, use hands and fingers, handle or feel objects, and reach with hands and arms. The employee must occasionally lift, move, or assist with items weighing up to 75 pounds and move up to 250 pounds. You may occasionally be required to work at heights. Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, the ability to adjust focus, and the ability to identify or distinguish colors, including variations in shade and brightness. The work environment includes a professional office and warehouse/facilities setting. The noise level is usually moderate but may vary depending on warehouse, shipping, receiving, or facilities activities.

BICSI is an Equal Opportunity Employer.

Equal Opportunity Employer Veterans/Individuals with Disabilities.

Know Your Rights: Workplace Discrimination is Illegal.