Position Title: Transportation Operations Manager
Job Location: Teaneck, NJ
Organization: StarLinks Inc. (an affiliated Company of LX Pantos America Inc.)
Position Overview:
The Operations Manager will oversee and optimize the transportation of goods in United States. This role requires expertise in cross-border logistics, regulatory compliance, and intermodal operations to ensure efficient, cost-effective, and customer-focused service delivery.
Key Responsibilities:
- Manage daily operations of 53’ domestic containers, ISO tankers, and FTL/LTL shipments.
- Coordinate dispatching, rail billing, ramp scheduling, equipment control, and last-mile deliveries.
- Monitor rail schedules, container ETAs, grounding, LFD, and gate-out activities in real time.
- Resolve rail ramp issues (holds, damage, improper interchange, customs flags).
- Act as primary operational contact for clients (LGE, LGES, Soulbrain, etc.).
- Provide daily tracking reports, delay notifications, and customer updates.
- Handle customer escalations, service recovery, and performance follow-ups.
- Ensure accuracy of B/L, arrival notices, invoices, PODs, T-3, AES filings (as applicable).
- Manage relationships with customers and vendors.
- Negotiate rates, monitor performance, and confirm service capacity.
- Oversee proper handoff between Chicago, Darwin, Laredo, Tacoma, Oakland, and other rail terminals.
- Review KPIs (on-time performance, rail dwell, trucking detention, billing accuracy).
- Implement operational SOPs and continuous process improvements.
- Report performance updates to senior management weekly and monthly.
Qualifications
- Bachelor’s degree in Supply Chain, Logistics, Business
- 5+ years in intermodal operations, trucking dispatch, or rail logistics.
- Experience with UP/BNSF/CPKC/FXE operations and rail billing.
- Knowledge of cross-border operations is a plus (but not mandatory).
- Strong knowledge of North America intermodal network.
- Familiarity with TMS systems (BoxLinks, Caris, Magaya, etc.).
- Good communication and coordination skills.
- Problem-solving under time-sensitive conditions.
** This position is not eligible for employer-sponsored work authorization now or in the future. Applicants must be legally authorized to work in the United States without employer sponsorship. **
Equal Opportunity & Inclusive Workplace
LX Pantos America, Inc. is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We value diverse backgrounds, experiences, and perspectives, and we strive to create an environment where all employees feel respected and empowered. We consider all qualified applicants without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected status under applicable law.