Flight bookings: Manage flight reservations, ticket issuance, cancellations, rebooking, and refunds.
Hotel reservations: Arrange hotel accommodation, transfers, and other travel services.
Travel planning: Prepare travel itineraries, tour packages, and business travel schedules.
Team management: Supervise travel consultants, ticketing staff, and customer service employees.
Supplier management: Negotiate rates and maintain relationships with airlines, hotels, tour operators, and travel suppliers.
Budget control: Monitor travel expenses, negotiate competitive prices, and reduce unnecessary costs.
Customer service: Handle customer complaints, urgent changes, cancellations, and travel-related problems.
Corporate travel: Manage business trips, employee travel policies, approvals, and expense reports.
Visa assistance: Coordinate visa applications and travel documents where the agency provides these services.
Sales and business development: Develop travel packages, attract new clients, and maintain relationships with existing customers.
Compliance: Ensure bookings and travel services comply with company policies and applicable travel regulations.
Reporting: Prepare reports on revenue, bookings, customer satisfaction, expenses, and team performance.
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QatarEnergy
Hilton