A dynamic travel and tourism environment in Dubai offers an opportunity for an organized Travel Supervisor to oversee daily travel operations, guide the reservations team, and ensure customers receive efficient and professional travel support. The role involves coordinating bookings, monitoring service quality, and assisting with travel-related issues.
Key Responsibilities
- Supervise daily activities of the travel and reservations team.
- Coordinate flight, hotel, transportation, and holiday package arrangements.
- Review bookings, reservations, confirmations, and travel itineraries.
- Monitor ticketing and reservation activities for accuracy.
- Assist customers with booking changes, cancellations, rebooking, and travel inquiries.
- Coordinate with airlines, hotels, transport providers, and other travel partners.
- Check travel documents and booking information for accuracy.
- Monitor team performance and distribute daily assignments.
- Handle escalated customer concerns and assist with suitable solutions.
- Track schedule changes, cancellations, delays, and other travel updates.
- Follow up on customer requests promptly.
- Prepare daily and periodic reports related to bookings and team activities.
- Maintain accurate customer, booking, and transaction records.
- Support the team in achieving service standards and operational targets.
- Ensure the team follows company procedures and applicable travel requirements.
Requirements
- Diploma or Bachelor’s degree in Travel & Tourism, Hospitality, Business Administration, or a related field.
- Previous experience in travel, tourism, ticketing, reservations, or customer service is preferred.
- Supervisory or team-lead experience is an advantage.
- Good knowledge of flight reservations, hotel bookings, and travel arrangements.
- Strong communication, coordination, and customer-service skills.
- Ability to handle booking changes and customer issues efficiently.
- Good computer skills and familiarity with reservation or ticketing systems.
- Knowledge of GDS platforms such as Amadeus, Galileo, or Sabre is an advantage.
- Strong organizational skills and attention to detail.
- Ability to manage multiple bookings and priorities under pressure.
- Professional appearance and customer-focused approach.
- UAE/GCC travel industry experience is an advantage.
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