Experience and Qualifications
5–8 years in UAT and QA testing within banking and payments, with demonstrable delivery on card product launches, card enhancements, and compliance‑driven card programs.
Hands‑on UAT experience on card issuance, transaction processing, settlement, disputes, and rewards/loyalty across Credit, Debit and Prepaid products.
Working proficiency with a Card Management System (CMS) such as Way4, TSYS PRIME or equivalent market‑standard platform.
Proficiency with defect management tooling: Azure DevOps and/or JIRA.
Professional proficiency in English; Arabic an advantage.
Immediately available and able to work on‑site in Doha.
Purpose of the Project
You will play a central role in safeguarding the quality of card products that millions of customers rely on every day. As part of a high‑performing Cards and Payments delivery team at a leading regional bank, you will lead User Acceptance Testing across new card launches, Customer Value Proposition (CVP) enhancements, and compliance‑driven changes. You will ensure that what reaches the customer is reliable, compliant and genuinely valuable, building deep cross‑functional expertise across the full card lifecycle.
Key Activities
- Plan and execute UAT (40%) – Translate business requirements into structured test scenarios, test cases and test data covering card issuance, authorisations, settlements, disputes, rewards, loyalty and adjacent card functionalities.
- Validate end‑to‑end transaction flows (25%) – Run integrated testing across CMS, switching, scheme connectivity and partner systems for ATM, POS and e‑commerce transactions.
- Manage defects and retest (15%) – Log, triage and track defects through to closure with disciplined regression testing post‑fix.
- Coordinate stakeholders (10%) – Partner with Business Analysts, Developers, QA engineers and business users to keep test cycles moving and unblock issues quickly.
- Report and obtain sign‑off (10%) – Produce clear UAT execution reports, traceability matrices and secure formal business sign‑off ahead of release, ensuring all launch dependencies (card profiles, limits, KYC/AML flows, settlement fee structures) are delivered on time and to specification.
Core Responsibilities
- Review and decompose Business Requirement Documents (BRDs) and functional specifications to derive complete traceable UAT coverage.
- Design and maintain UAT test scenarios, test cases and test data for card issuance, transaction processing, settlements, disputes, rewards and loyalty and other card functionalities.
- Validate end‑to‑end card transaction flows across multiple systems – CMS, authorisation, clearing and settlement scheme networks and partner integrations.
- Document, track and close defects using Azure DevOps and/or JIRA, maintaining a clean audit trail of artefacts and test evidence.
- Execute regression testing following defect fixes and release candidates to ensure no regression of in‑life card functionality.
- Ensure compliance with card‑scheme mandates and prevailing banking and regulatory requirements relevant to card products.
- Prepare UAT execution reports, requirement traceability matrices and secure formal business sign‑off before production release.
KPIs
- Defect leakage to production – minimise post‑release defects per card release.
- UAT effectiveness – UAT cycle time (time from UAT entry to business sign‑off) benchmarked against comparable card release cadences.
- Test coverage and traceability – proportion of business requirements covered by traceable UAT cases.
- Defect closure cycle time – average time from defect logging to verified closure.
- First‑time‑right releases – releases passing UAT without major rework.
- Customer‑impacting issues post go‑live – incidents within the hyper‑care window as a quality‑of‑release signal supporting customer trust and product adoption.
Knowledge and Experience
- Domain expertise: Card lifecycle management across Credit, Debit and Prepaid; transaction acquiring and processing across ATM, POS and e‑commerce; settlement and reconciliation; chargebacks and disputes; fraud management.
- Testing expertise: UAT planning and execution, CVP validation, partner integration testing, test case design, defect management, regression testing, requirement traceability and test reporting.
- Tools and platforms: JIRA, Azure DevOps, Card Management Systems such as Way4 and TSYS PRIME, familiarity with core payment processing platforms and Mastercard/Visa scheme connectivity.
- Regulatory and compliance awareness: Working understanding of card scheme rules and banking compliance obligations applicable in the GCC, Qatar context.
- Soft skills: Leadership, strong analytical and problem‑solving mindset, clear written and verbal communication, ability to coordinate multiple stakeholders under release pressure, pragmatic ownership of quality outcomes, collaborative, candid and team‑oriented working style with a bias for action and disciplined delivery.
Mandatory Skills
- Card product UAT experience across issuance, transaction processing, settlement and disputes.
- CMS hands‑on experience (Way4, TSYS PRIME or equivalent).
- Defect management using Azure DevOps and/or JIRA.
- Requirement traceability and UAT reporting discipline with demonstrable business sign‑off ownership.
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