Company Description VAM SYSTEMS is a Business Consulting, IT Solutions and Servicescompany with operations in UAE, Qatar, Bahrain, USA, Australia, Singapore & India.. We offers a comprehensive list of services in the field of IT infrastructure management, Cloud services, IT Consulting Services, Banking, Management Resources, Information Technology Development, Telecom, Aviation, Retail Management & Government offerings. Job Overview Greetings from VAM SYSTEMS….. VAM SYSTEMS is currently looking for Sr Help Desk /Technical Support Engineer for our Qatar operations with the following skill set and terms and conditions: Skill Set required 4-6 years of customer technicalsupport experience Technical certifications preferred MCSA, CCNA Experience in helpdesk calls and request escalation. Excellent technical skills across relevant technology areas Experience with Help Desk Ticketing application Excellent verbal and written skills Strong troubleshooting skills Knowledge of enterprise hardware, software applications and related communication infrastructure Prior customer service experience and outstanding customer support skills Comfortable providing technical assistance over the phone Ability to work in a fast paced environment with multiple priorities and projects Ability to work independently with a strong, team-oriented work ethic Stellar accuracy & attention to detail Organizational skills with the ability to prioritize and multi-task Demonstrate flexibility (e.g., redeployment, off-hour setup requests, etc.) Knowledge and understanding of latest IT operations concepts and trends including those related to hardware and software technology, networking and IT security. Terms and Conditions Joining time frame: 2 weeks (maximum 1 month). The selected candidates shall join VAM SYSTEMS – Qatar and shall be deputed to one of the leading banks in Qatar.
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