Veterinary Clinic Manager

A leading well-established Veterinary clinic for Camels in Abu Dhabi is seeking an experienced Clinic Manager to oversee day-to-day operations and lead a multidisciplinary team.

Role Overview

The Veterinary Clinic Manager will be responsible for ensuring smooth clinic operations high-quality client and patient care and effective management of veterinary nursing and administrative staff. You will act as the operational backbone of the clinic driving both service quality and efficiency.

Key Responsibilities

• Oversee daily operations of the Veterinary Clinic to ensure efficient client-focused service delivery.
• Lead coach and manage veterinary nursing and administrative teams including scheduling delegation and performance follow-up.
• Implement monitor and continuously improve SOPs and workflows across reception consultation treatment and follow-up.
• Manage appointment systems client flow and waiting times to ensure a high-quality client experience.
• Coordinate closely with veterinarians and clinical staff to support optimal case flow and timely service.
• Monitor and report on key operational KPIs (revenue utilization client feedback efficiency metrics) to senior management.
• Oversee inventory management and procurement of medical supplies consumables and equipment ensuring cost-effective stock control.
• Ensure compliance with UAE regulations and internal policies related to veterinary practice quality safety and infection control.
• Handle client escalations and complaints professionally maintaining strong client satisfaction and retention.
• Support recruitment onboarding and training of clinic staff in collaboration with HR and external partners.
• Contribute to marketing and client engagement activities (campaigns events partnerships) in line with the clinics growth strategy.

Candidate Profile

• Bachelors degree in Business/ Veterinary/Animal Science or a related field; a relevant Masters degree is an advantage.
• 57 years of experience in a veterinary or Animal Farm with at least 3 years in a supervisory or management role.
• Proven experience managing teams in a veterinary environment.
• Strong leadership skills with the ability to motivate develop and retain staff.
• Excellent organizational and time management skills with a hands-on solutions-oriented approach.
• Strong client service mindset and professional communication skills in English; Arabic is an advantage.
• Comfortable working in a fast-paced client-facing environment with operational flexibility as required by clinic working hours.

Location

Abu Dhabi United Arab Emirates

On-site position based in the clinic

Whats on Offer

• Competitive salary and benefits package aligned with experience and market level.
• Opportunity to join a reputable growing veterinary clinic and play a key role in its operational and service excellence.
• Professional mission-driven work environment focused on animal care and client satisfaction.

Employment Type : Full Time
Experience: years
Vacancy: 1