Madre Integrated Engineering | Full time

Provide advanced diagnostics at system, applicationand infrastructure level for the system.
Carry out root-cause analysis for major andrecurring incidents and own the permanent fix.
Open and manage OEM back-to-back support casesunder the same ticket and SLA clock.
Own configuration, firmware and softwaremaintenance and coordinate manufacturer releases and upgrades.
Own the preventive-maintenance procedures andpredictive monitoring for the system.
Maintain the design documents, SOPs andknowledge base; mentor and sign off Level-2 competence.
Provide technical assessment to the ChangeAdvisory Board for changes to the system.
Maintain the VMS, recording servers, storage andthe large camera estate; verify recording, retention and failover; supportanalytics feeds.

Milestone certification (via authorisedchannel); VMS, storage and server experience.
Experience. 5or more years hands-on with the specific system in a comparable environment.
Diagnostic and root-cause skill.
Documentation and mentoring.
Advanced-incident resolution within SLA.

#J-18808-Ljbffr

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Madre Integrated Engineering | Full time

Provide advanced diagnostics at system, applicationand infrastructure level for the system.
Carry out root-cause analysis for major andrecurring incidents and own the permanent fix.
Open and manage OEM back-to-back support casesunder the same ticket and SLA clock.
Own configuration, firmware and softwaremaintenance and coordinate manufacturer releases and upgrades.
Own the preventive-maintenance procedures andpredictive monitoring for the system.
Maintain the design documents, SOPs andknowledge base; mentor and sign off Level-2 competence.
Provide technical assessment to the ChangeAdvisory Board for changes to the system.
Maintain the VMS, recording servers, storage andthe large camera estate; verify recording, retention and failover; supportanalytics feeds.

Milestone certification (via authorisedchannel); VMS, storage and server experience.
Experience. 5or more years hands-on with the specific system in a comparable environment.
Diagnostic and root-cause skill.
Documentation and mentoring.
Advanced-incident resolution within SLA.

#J-18808-Ljbffr

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