Video Surveillance (cctv) & Servers Engineer

Madre Integrated Engineering | Full time

Video Surveillance (CCTV) & Servers Engineer

• Provide advanced diagnostics at system, applicationand infrastructure level for the system.
• Carry out root-cause analysis for major andrecurring incidents and own the permanent fix.
• Open and manage OEM back-to-back support casesunder the same ticket and SLA clock.
• Own configuration, firmware and softwaremaintenance and coordinate manufacturer releases and upgrades.
• Own the preventive-maintenance procedures andpredictive monitoring for the system.
• Maintain the design documents, SOPs andknowledge base; mentor and sign off Level-2 competence.
• Provide technical assessment to the Change Advisory Board for changes to the system.
• Maintain the VMS, recording servers, storage andthe large camera estate; verify recording, retention and failover; supportanalytics feeds.

Requirements

• Milestone certification (via authorisedchannel); VMS, storage and server experience.
• Experience. 5or more years hands-on with the specific system in a comparable environment.
• Diagnostic and root-cause skill.
• Documentation and mentoring.
• Advanced-incident resolution within SLA.

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