abu dhabi, abu dhabi emirate, United Arab Emirates Unknown Posted 10 days ago
$30,000 – $42,000
Lobby Ambassador
Responsibilities:
Has a complete knowledge of the Hotel, it’s services, facilities and geographical layout
Is knowledgeable on all VIP Arrival, In-House and Departure Guests
Remains up to date with Hotel Functions and Events
Engages with all guests, in-house and visitors
Always maintains lobby presence, ensuring all guests are greeted and assisted when applicable and ensuring limited congestion in the lobby
Being proactive in maintaining the cleanliness and organization of the lobby
Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve overall objectives of this position.
Handles any duties which may be assigned from time to time by the Supervisor or Manager
Attends F.O. Briefings and Trainings required by Management and Learning & Development
Reports for duty punctually with the appropriate uniform and respective name badge, strictly adhering to the Grooming and Hygiene Standards illustrated in the Hotel’s Look Book
Strictly adheres to the Hotel’s Code of Conduct and Rules & Regulations
Key competencies and background:
Previous experience in a high volume internationally recognized luxury hotel chain and a few years in a similar position is required
Degree or Higher National Diploma equivalent in Hospitality Management will be an advantage
Outgoing personality with excellent interpersonal skills
Ability to understand guest needs and expectations and to deliver superior customer service
Excellent communication and organizational skills
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