Visa processing executive

Company Overview

ABusiness is a growing technology and business solutions company. As part of our expansion, we are building technology-driven solutions for the Visa & Immigration industry to make visa processing simpler, more organized, transparent, and efficient. We are expanding our Visa & Immigration Operations team and are looking for candidates with practical experience in visa processing, immigration documentation, travel documentation, study abroad processing, or visa operations.

Role Overview

We are hiring a Visa Processing Executive / Immigration Process Specialist to manage and support end-to-end visa application processing. If you currently work, or have previously worked, with a visa and immigration consultancy, travel agency, study abroad consultancy, overseas education company, immigration firm, or visa processing organization, we would like to hear from you. The candidate will work directly with applicants and internal teams to collect documents, review applications, complete forms, schedule appointments, submit applications, track cases, and keep customers informed throughout their visa journey. You don't need experience with every country or visa category. Candidates with strong hands-on processing experience for one or more major destinations are encouraged to apply.

Key Responsibilities

Handle visa applications from initial documentation through submission and tracking. Communicate with applicants regarding visa requirements and documentation. Collect and review passports, photographs, financial documents, employment documents, travel documents, invitation letters, and other supporting documents. Identify missing, incorrect, incomplete, or inconsistent information before application submission. Complete and review online visa application forms. Prepare visa documentation and application files according to applicable requirements. Upload documents and submit applications through relevant online portals. Schedule biometric, VFS, embassy, consulate, and visa center appointments where applicable. Coordinate with applicants for additional documents or clarification. Track submitted applications and keep case statuses updated. Keep applicants informed regarding application progress and next steps. Coordinate with VFS, BLS, TLScontact, embassies, consulates, and other visa processing centers where required. Maintain accurate customer and application records. Ensure applications are processed within expected timelines. Stay updated with changes in visa requirements and application procedures. Maintain confidentiality of passport, financial, identity, and other applicant information. Support internal teams in improving visa-processing workflows and SOPs.

Visa Categories

Experience processing any of the following visa categories is relevant:

Tourist / Visitor Visa Business Visa Student Visa Work Visa / Work Permit Employment Visa Family / Dependent Visa Transit Visa Other temporary or long-term visa categories

Candidates do not need experience across all categories.

Country Experience

Candidates with processing experience for one or more of the following destinations are encouraged to apply:

USA Canada UK Australia New Zealand Schengen / European countries UAE / Dubai Singapore Turkey Sri Lanka Japan Other international destinations

Multi-country processing experience is preferred but not mandatory.

Required Skills

Hands-on experience in Visa Processing / Immigration Operations / Travel Documentation / Study Abroad Processing. Understanding of visa documentation and application procedures. Experience collecting and reviewing applicant documents. Ability to complete and manage online visa applications. Good written and verbal communication skills. Strong attention to detail and accuracy in documentation. Ability to manage multiple applications simultaneously. Good customer-handling and follow-up skills. Basic proficiency with Microsoft Excel, Word, Outlook, and online portals. Strong organizational and time-management skills. Ability to take ownership of assigned visa cases from documentation through completion.

Good to Have

Experience with any of the following will be an advantage but is not mandatory:

VFS Global BLS International TLScontact IRCC USCIS UKVI Immi Account Schengen visa processing Embassy/Consulate portals Study abroad processing CRM or case-management systems Travel agency operations International customer handling

Qualifications

1-3 years of relevant experience in Visa Processing, Immigration Operations, Travel Operations, Study Abroad Processing, Overseas Education, or International Documentation. Candidates currently working as a Visa Executive, Visa Processing Executive, Immigration Executive, Immigration Consultant, Documentation Executive, Visa Officer, Visa Counselor, Travel Consultant, or Case Processing Executive are encouraged to apply. A bachelor's degree in any discipline is preferred. Strong communication, documentation, and customer-handling abilities.

Who Should Apply?

You should consider applying if you:

Have practical experience processing visa applications. Have worked with a visa and immigration consultancy, travel company, study abroad organization, or similar business. Understand how to collect and review visa documents. Have experience completing online applications or working with visa portals. Can communicate professionally with applicants. Can manage multiple applications and follow-ups. Are detail-oriented and comfortable working with documentation. Want to grow your career in visa and immigration operations.

What We Are Looking For

We are looking for someone who can take responsibility for an applicant's case and systematically move it through the visa-processing journey: Applicant Requirement → Document Collection → Document Review → Application/Form Preparation → Appointment → Submission → Tracking → Customer Update → Case Completion You do not need to be an expert in every country's immigration system. If you already have practical Visa & Immigration processing experience and are confident handling documentation, applicants, online portals, and case follow-ups, we encourage you to apply.