Location: UAE
Reports to: Head Waiter / Section Head / Restaurant Manager (AGM)
Department: Front of House
Employment Type: Full-time
Role Overview
The Waiter is responsible for delivering attentive, professional, and efficient table service to ensure a consistently high-quality guest experience. As a core front-of-house role, the Waiter represents the brand on the floor and supports smooth service flow through strong product knowledge, accuracy, and teamwork.
Key Responsibilities
Service Delivery
- Welcome guests and provide attentive table service throughout the dining experience
- Take accurate food and beverage orders and enter them correctly into the POS
- Serve food and beverages promptly, ensuring correct presentation and timing
Guest Engagement
- Guide guests through menus and provide recommendations
- Monitor guest satisfaction and respond to requests efficiently
- Support upselling in line with service standards
Section & Team Support
- Maintain cleanliness and organization of assigned tables and service areas
- Coordinate with runners, kitchen, and bar teams to ensure smooth service
- Support colleagues to maintain service pace during busy periods
Standards & Compliance
- Follow hygiene, safety, and service SOPs at all times
- Maintain professional grooming and brand representation
- Support opening, closing, and side duties as required
KPIs & Success Metrics
- Guest satisfaction and service accuracy
- Speed and efficiency of service
- Table and section management
- Compliance with service standards
Candidate Requirements
- 1-3 years’ experience in a waiter or service role
- Strong communication and customer service skills
- Ability to work efficiently in a fast-paced environment
- Positive attitude and strong teamwork skills
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