Waiter/Waitress - Thai speaker preferred

Job description

The Waiter/Waitress - Thai Cuisine is responsible for delivering exceptional dining experiences by providing attentive, personalized, and knowledgeable service within a specialty Thai restaurant. The role requires a strong understanding of Thai cuisine, ingredients, flavours, and dining traditions while ensuring the highest standards of hospitality, guest satisfaction, and operational excellence in a luxury hotel environment.

Main Duties:

• Provide warm, professional, and personalized service to guests, ensuring a memorable dining experience throughout their visit.
• Demonstrate comprehensive knowledge of the Thai menu, including ingredients, preparation methods, spice levels, flavour profiles, and recommended accompaniments.
• Guide guests through menu selections, making informed recommendations based on preferences, dietary requirements, and dining occasions.
• Accurately take food and beverage orders and ensure timely communication of guest requirements to the kitchen and bar teams.
• Explain specialty dishes, regional Thai delicacies, and signature menu items confidently to enhance the guest dining experience.
• Coordinate closely with culinary and bar teams to ensure accurate preparation and prompt delivery of orders while maintaining service standards.
• Monitor guest satisfaction throughout the meal, anticipating needs and responding promptly and professionally to requests or concerns.
• Ensure all food and beverages are served according to established presentation, quality, and luxury hospitality standards.
• Handle guest complaints, special requests, dietary restrictions, and allergy-related inquiries efficiently, escalating matters when required.
• Maintain thorough knowledge of restaurant promotions, specialty events, and beverage offerings to maximize guest engagement and revenue opportunities.
• Prepare and maintain restaurant mise en place, including table settings, side stations, equipment, and service areas to ensure operational readiness.
• Process guest checks accurately, handle cash and electronic payments responsibly, and comply with all cash-handling procedures.
• Support inventory control by monitoring operating supplies and reporting shortages or replenishment requirements to supervisors.
• Maintain exceptional standards of cleanliness, hygiene, grooming, and workplace safety in accordance with hotel and regulatory requirements.

Qualifications:

• Diploma or certification in Hospitality, Hotel Management, or a related field is preferred.
• Minimum 1-2 years of experience as a waiter/waitress in a specialty restaurant, upscale dining venue, or luxury hospitality environment.
• Knowledge of Thai cuisine, ingredients, cooking styles, and dining traditions is highly desirable.
• Strong communication and interpersonal skills with the ability to build rapport with guests from diverse backgrounds.
• Ability to handle guest requests, dietary requirements, and service challenges with professionalism and attention to detail.
• Good knowledge of food safety, hygiene standards, and responsible service practices.
• Ability to work efficiently in a fast-paced environment while maintaining exceptional service standards.

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