Waiter/Waitress

Job description

The Waiter/Waitress - In-Room Dining is responsible for delivering exceptional food and beverage service to guests within the comfort of their guest rooms, suites, and villas. The role ensures prompt, professional, and personalized service while maintaining the highest standards of presentation, quality, confidentiality, and luxury hospitality throughout every guest interaction.

Main Duties:

• Deliver food and beverage orders to guest rooms, suites, and villas in a timely, professional, and courteous manner, ensuring exceptional service standards at all times.
• Review guest orders carefully prior to delivery to ensure accuracy, presentation quality, temperature, and completeness of all items.
• Set up and present in-room dining experiences according to established standards, including table arrangements, trolley presentations, and special guest requests.
• Demonstrate thorough knowledge of menu offerings, ingredients, preparation methods, promotions, and beverage selections to confidently assist guests.
• Handle guest orders, special requests, dietary requirements, allergies, and preferences accurately, ensuring clear communication with the culinary team.
• Maintain regular contact with guests throughout the service experience and respond promptly to additional requests or service recovery opportunities.
• Coordinate closely with kitchen, stewarding, and front office teams to ensure smooth operations and seamless service delivery.
• Prepare, maintain, and replenish service stations, equipment, amenities, and operating supplies required for efficient in-room dining operations.
• Collect trays, trolleys, and service equipment from guest rooms promptly while maintaining cleanliness and guest privacy standards.
• Process guest checks accurately, post charges correctly, and handle cashless or cash transactions in accordance with established procedures.
• Monitor and maintain cleanliness, hygiene, and organization of all in-room dining preparation and storage areas.
• Promote hotel dining experiences and additional food and beverage offerings to enhance guest satisfaction and support revenue generation.

Qualifications:

• Diploma or certification in Hospitality, Hotel Management, or a related field is preferred.
• Minimum 1 year of experience in In-Room Dining, Restaurant Service, or Food & Beverage operations within a luxury hospitality environment.
• Strong knowledge of food and beverage service standards, dining etiquette, and guest service principles.
• Excellent communication and interpersonal skills with the ability to interact confidently with guests from diverse backgrounds.
• Strong attention to detail and commitment to delivering personalized and discreet service.
• Knowledge of food safety, hygiene, allergen awareness, and safe food-handling practices.
• Ability to work efficiently under pressure while maintaining exceptional service and presentation standards.

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