The Role
- To promote efficiency confidence courtesy and an extremely high standard of social skills.
- To generally promote and ensure good inter-departmental relations.
- To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues.
- To demonstrate pride in the workplace and personal appearance at all times when representing the hotel thus identifying a high level of commitment.
- To assist the Assistant Manager / Restaurant Manager in any task outlined/detailed by him/her.
- To take time and get to know the guests and to be committed to service excellence.
- To provide service that is sincere warm and enthusiastic ensuring the guests satisfaction.
- To take time and get to know the guests and to be committed to service excellence.
- To provide service that is sincere warm and enthusiastic ensuring the guests satisfaction.
Key Deliverables and Responsibilities
Planning & Organizing:
- Works (hands on) towards the timely set up of the assigned Food & Beverage outlet according to the meal settings and in line with the opening hours.
- Contributes to meet / maximize the monthly revenue budget for the respective outlet and understands to control the operational expenses.
Operations:
- Attends regular training sessions in line with the departmental P&P i.e. guest care product knowledge grooming standards up-selling etc.
- Works as per instructions from the immediate Supervisor and as per duty shifts i.e. basic cleaning work polishing equipment table setting collects materials / goods from other departments etc.
- Communicates directly with guests i.e. presents menus helps with recommendations receives orders places orders and handles payments.
- Ensures proper appearance (condition of uniforms) and grooming whilst on duty.
- Handles the guest greeting upon arrival and their seating through the hostess.
- Ensures that under no circumstances the entrance is left unattended.
- Maintains a professional / friendly yet discreet relationship with the outlet patrons to ensure their well-being.
- Makes himself / herself familiar with all menus promotions and other relevant issues concerning the outlet (product knowledge).
- Reports cleanliness and maintenance issues to the immediate Supervisor.
- Handles guest complaints as per instructions or consults the immediate Supervisor.
- Does all mise-en place work according to the whole day service requirements.
- To report any equipment failures/problems to the Maintenance Department.
- To pass any maintenance requests to the Maintenance Department.
- To participate in any Training/Developments schemes as recommended by senior management.
- Attends all regular departmental briefings and contributes to an open communication within the assigned team.
- To treat guests and colleagues in a polite and courteous manner.
- To observe high standards of personal hygiene.
- To maintain clean and organized side stations at all times.
- To anticipate customers needs.
- To be flexible in assisting around different areas of the hotel.
- Familiar with the companys internal policies and safety procedures
- Helps in other areas of the Hotel if the situation requires.
- To have a complete understanding of and to adhere to Accor policy relating to Fire Hygiene Health and Safety.
- Be familiar with all related company documentation and especially with the relevant Operational Standards Manual for the department.
- To carry out any other reasonable duties and responsibilities as assigned.
Administration:
- Work hand to hand with the hostess to ensure the name tag is all complete and in proper position
- Ensuring business card and database are handed over to the hostess for the record
- Make sure all the bill is handed over to the cashier
- Ensure all the item is charged accordingly in the micros system as per the guest consumption
Generic Aspects on Hygiene / Personal Safety / Environment/Confidentiality:
- Ensure proper care of all equipment and furniture entrusted for Heartists use.
- Be well-familiar with the hotels policies and procedures well-acquainted with the physical layout of the hotel and its premises and knowledgeable of the hotels emergency procedures in regard to fire medical bomb threat black-out and evacuation.
- Knows the safety regulations and ensures their application & ensures the safety of people and property in the hotel.
- Respects and ensures respect of the hotels commitments to the Environment Charter of Sustainability program (saving energy recycling sorting waste etc).
- Understands and strictly adhere to the Rules & Regulations established in the Heartists Handbook and the Hotels policy on Fire Hygiene Health and Safety.
- Ensure that confidential records and other confidential information are properly safeguarded and are not removed from the office.
- Does not disclose any financial information or any other information of the Accor Hotels.
Our Values
Our values are our common language they drive us every day. Embodied in and flowing through our Heartist program a symbol of our identity and culture these values are the bedrock that binds us to the Group. They perpetuate and spread -beyond professions persons countries and cultures- the sense of hospitality and service our strength and nourishment of the Groups success worldwide.
Guest Passion
We obsess over our customers. Our guests are the driver of our decisions and our actions. We put them first we care for them. We go the extra mile for them. We enjoy doing it.
Sustainable Performance
We believe that hospitality has the power to unlock a better tomorrow. We act for good to support & empower the communities in which we live and protect the planet that you visit.
Respect
We are connected with the world and to others. We enjoy the mix of cultures. We are proud of our differences. We put you first and we value you whoever you are. We care for the planet.
Spirit of Conquest
Our guests are globetrotters and so are we. We want to be where they want to be. We explore we initiate and we develop. We are ambitious for our guests. We make the impossible possible we have fun doing it.
Trust
Hospitality is a team sport and were stronger when we trust and support each other. We believe in natural kindness respect our differences and value all voices. We work as one team to say what we do and do what we say.
Innovation
We dare to challenge the status quo. We embrace innovation and challenge ourselves to do things better and faster. We take risks dream the impossible and make it possible.
Qualifications :
- Diploma or Degree in Hospitality.
Additional Information :
- A positive can do attitude and the ability to work within a team environment.
- Fluency in English additional languages are a plus.
Remote Work :
No
Employment Type :
Full-time
Key Skills Correspondent,Bidding,Accounting & Finance,Leasing,Imaging,Linux Administration
Experience: years
Vacancy: 1