Assistant Club Manager – Hospitality industry
Department
Operations
Division
Society/UFC GYM 03 and 04
Reporting To
Operation Director
Direct Reports
Sales & Experience Team (in-club); Fitness Supervisors (in-club); Academy Team (in-club); Spa & Wellness Team (Wellness Lab); Reception & Front of House
Works Closely With
Operations Director, Sales Manager, Fitness Manager, Academy Manager, Marketing Manager, Facilities Manager
Role Purpose
The Assistant Club Manager is responsible for the overall performance, operational excellence and member experience of Society Club, ensuring the facility consistently delivers to the highest standards across service, cleanliness, maintenance and brand presentation across all revenue streams including Membership, Fitness, Academy, Wellness, F&B and Retail.
The Assistant Club Manager – Fitness, Wellness & Operations supports the Club Manager in managing the overall performance and daily operations of the UFC Gym facility. The role is responsible for assisting in fitness department management, wellness initiatives, team coordination, member experience, and ensuring operational standards are maintained to deliver an exceptional club environment.
Club Operations & Performance
- Club Operations Support: Assist the Club Manager in overseeing daily club operations; ensure coordination between Fitness, Front of House, Sales, and Support teams; monitor club standards and compliance with SOPs.
- Fitness & Wellness Management: Support Fitness Trainers, Coaches, and Wellness team members; monitor performance and member engagement; assist with fitness programs and wellness activities.
- Member Experience & Retention: Handle member feedback, support engagement activities, and improve member satisfaction and retention.
- Team Leadership & Development: Assist with team supervision, daily briefings, onboarding, training, and performance improvement.
- Business & Sales Support: Collaborate with Sales Team, support campaigns and events, and monitor KPIs.
- Health, Safety & Compliance: Ensure safety standards, emergency procedures, and professional standards are maintained.
- Oversee daily operations of the club and ensure smooth functioning of all departments.
- Maintain high standards of cleanliness, safety, service quality, and facility presentation.
- Ensure compliance with company policies, SOPs, and operational standards.
- Coordinate with maintenance, security, F&B, and support departments.
- Monitor club operational KPIs and prepare performance reports.
- Manage and support Fitness Managers, Personal Trainers, Coaches, and Group Exercise teams.
- Ensure fitness programs meet UFC Gym standards.
- Monitor trainer performance, productivity, attendance, and member engagement.
- Develop strategies to improve personal training revenue and member retention.
- Support recruitment, onboarding, and development of fitness team members.
- Develop initiatives to improve member wellness journey and satisfaction.
- Ensure members receive a premium fitness and lifestyle experience.
- Monitor member feedback and implement improvement plans.
- Support wellness events, fitness challenges, workshops, and community activities.
- Build strong relationships with members and increase retention.
- Lead, coach, and motivate club employees.
- Conduct regular team meetings and performance reviews.
- Identify training needs and coordinate development programs.
- Promote teamwork and a positive working culture.
- Work closely with Sales Team to achieve membership and revenue targets.
- Support membership retention strategies.
- Analyze club performance reports and implement action plans.
- Assist in budget planning and cost control.
- Ensure all health and safety procedures are followed.
- Maintain emergency readiness and risk management standards.
- Ensure trainers and staff follow professional conduct guidelines.
What Success Looks Like (KPIs)
- Membership growth and retention
- PT penetration and utilisation
- Academy enrolment and retention
- Wellness Lab revenue and utilisation
- Club cleanliness and audit scores
- Health & safety compliance
- Member satisfaction / CSAT
- Team performance and retention
Experience & Qualifications
- Bachelor's degree in Sports Management, Fitness, Business Administration, or related field preferred.
- Minimum 5–7 years of experience in fitness club, wellness center, hospitality, or leisure operations.
- Experience managing fitness teams and club operations.
- Strong knowledge of gym operations, personal training, and wellness programs.
- Leadership experience managing multicultural teams.
- Strong communication and problem-solving skills.
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