We are seeking a friendly and enthusiastic Welcomer to join our team in Dubai United Arab Emirates. As a Welcomer you will be the first point of contact for our guests creating a warm and personalized welcome experience in our vibrant multicultural environment. Your role is crucial in delivering our brands promise of exceptional hospitality and ensuring a smooth arrival and departure process for all guests.
- Greet and welcome all guests with warmth professionalism and a genuine smile
- Provide personalized check-in and check-out experiences
- Assist guests with inquiries directions and hotel information
- Offer welcome beverages or amenities upon arrival based on guest status or preferences
- Coordinate with Front Office Concierge and Guest Relations to ensure a seamless guest experience
- Maintain a visible presence in the lobby and be readily available to assist or guide guests
- Promote hotel services facilities and ongoing promotions
- Handle guest feedback and resolve issues or escalate them appropriately
- Ensure guest preferences and special requests are recorded and communicated effectively
- Maintain a polished and professional appearance at all times in line with brand standards
- Anticipate guest needs and offer relevant recommendations to enhance their stay
Qualifications :
- Minimum 1 year of experience in a Front Office or guest-facing role in a 4- or 5-star hotel
- High school diploma or equivalent
- Excellent communication and interpersonal skills
- Proficient in English (verbal and written); additional languages are a plus
- Warm outgoing and service-oriented personality
- Ability to work under pressure and in a fast-paced environment
- Strong knowledge of Dubai and its tourist attractions
- Basic computer skills; familiarity with Opera or similar hotel management software is preferred
- Flexible to work in shifts including weekends and public holidays
- Passion for hospitality and creating memorable guest experiences
- Adaptability to work in a multicultural environment
- Attention to detail and ability to multitask efficiently
Remote Work :
No
Employment Type :
Full-time
Experience: years
Vacancy: 1
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