Our Associate Experience A competitive salary and benefits package High-quality associate accommodation in prime locations in the heart of Lusail and the Pearl A birthday day off (because your milestones matter!) Personalized development plans and continuous learning opportunities to support your career journey Your Role General Duties Meet and greet guests and members to Asaya, creating a professional atmosphere. Be proactive in upselling further services and the facilities. Guide clients on Asaya experiences that best suit them and be knowledgeable on all Asaya services. Be knowledgeable on the products to support the therapists and retailing to clients. Process payments and complete appropriate paperwork. Process voucher purchasing, bookings and redemption. Arrange product displays and ensure the presentation of the department, particularly in the reception area, remains neat, clean and tidy. Help maintain all the facilities within Asaya. Coordinator Duties Handle administrative tasks such as scheduling wellness services, maintaining calendars, booking rooms, and preparing materials. Serve as the first point of contact for internal wellness inquiries and coordinate communications. Support data collection for wellness metrics and ensure confidentiality and compliance with privacy regulations. Maintain and organize client records, treatment logs, intake forms and follow-up notes. Monitor spa inventory, wellness supplies and ensure timely reordering in collaboration with the Wellness Manager. Support the promotion and communication of wellness packages, workshops and seasonal offers. Prepare daily reports, attendance logs and client feedback summaries. Process payments, generate invoices and ensure accurate billing and record‑keeping. Assist with vendor coordination and wellness practitioner scheduling. Uphold cleanliness, order and confidentiality in line with spa protocols and health regulations. Concierge Duties Answer calls within three rings with the appropriate greeting. Ascertain the type and time of Asaya service desired and book the most suitable time according to therapists and practitioners’ appointment schedule while offering additional treatments. Ensure all pertinent information is taken with each booking to be able to reconfirm contact with the guests if needed. Offer an orientation of the facilities to all first‑time guests and members as per standard procedure, advising them of services, facility rules and other pertinent information. Group inquiries, press and VIP booking details should be taken and passed on to the Director of Wellness or assistant with full contact name, telephone/email and details of date and nature of booking enquiry. Be alert and utilize permanent staff during their rota hours to maximise time and profitability. Payments Ensure correct payment is taken and processed after appointment completion with relevant paperwork completed to ensure daily banking balances. Ensure gift vouchers are sold with corresponding paperwork and payments completed so that when redemption of the voucher happens all paperwork will match. End of day, cash up to ensure all services provided are accounted for and charged; credit card, cash and room charges taken; balances with no discrepancies and are safely deposited in accordance with the hotel cash handling policy. Other Duties Ensure the department has a sufficient stock of towels and amenities. Collect deliveries from purchasing or other departments as necessary. Ensure dirty linen is taken to laundry and new clean items are collected regularly. Follow correct manual handling such as using a trolley when moving goods. In the event the fire alarm is activated, ensure the whole department is notified in a calm efficient manner to evacuate to the designated point in accordance with the hotel policy. Communication Maintain effective communication both within the team and with the Director of Wellness to ensure smooth running of the department and keep well informed of any issues/query that may arise. Report any complaints to the Director of Wellness or assistant when appropriate. Liaise with other departments when needed to ensure good communication across the hotel. Training Assist in training and development of colleagues as required. Attend all training courses as and when required.