Workplace Concierge
- Manage front-of-house operations efficiently
- Enhance the on-site employee experience
- Serve as the first point of contact for team members, guests, and visitors
Woolworths Group India is partnering exclusively with Zinnov Group to recruit for this position.
About the role
The Workplace Concierge is the first point of contact for our business and a key ambassador for the Woolworths Group workplace experience. This role is responsible for creating a welcoming, professional, and supportive environment for all team members, guests, and visitors. Going beyond a traditional reception role, the Workplace Concierge will proactively enhance the daily experience on-site by providing exceptional customer service, managing front-of-house operations seamlessly, and assisting with various workplace services to ensure our support offices are great places to work and visit.
Key Behaviours
- Customer 1st, Team 1st: Always prioritizing the needs of guests and team members.
- Interacting with People: Builds genuine rapport and communicates clearly and professionally.
- Upholding Standards: Demonstrates pride in their work and maintains a high level of quality.
- Taking Action : Is proactive, resourceful, and takes initiative to solve problems.
- Inviting Feedback : Is open to and acts upon feedback to continuously improve.
- Team Working: Collaborates effectively with colleagues and partners to achieve shared goals.
Key Responsibilities
Guest & team member experience
- Deliver a warm, polished, and professional first impression for all visitors, executives, contractors, and team members.
- Manage visitor registration, issue security passes, and ensure all visitors are connected with their hosts promptly.
- Serve as a central point of information, answering queries related to workplace amenities, meeting rooms, local transport, and on-site events.
- Proactively seek feedback from team members and visitors to identify opportunities for improving the workplace experience.
Front of house operations
- Maintain a pristine and welcoming reception area, ensuring it reflects the Woolworths Group brand and values.
- Manage incoming calls and correspondence, directing them to the appropriate person or department efficiently.
- Oversee the booking and scheduling of meeting rooms and collaborative spaces, ensuring they are well-maintained and equipped for use.
- Coordinate with cleaning, maintenance, and catering vendors to ensure service delivery standards are met.
Workplace & Administrative Support
- Provide administrative support to the Workplace Support team, including managing mail, coordinating couriers, and ordering office supplies.
- Assist in the coordination of on-site events, meetings, and team functions.
- Partner with the Facilities Management team (or Corporate Edge) to report and track maintenance and technology issues within the common areas.
- Support the implementation of new workplace initiatives designed to enhance team member well-being and engagement.
Safety & Security
- Adhere to all workplace health and safety (WHS) procedures, promoting a safe environment for everyone on site.
- Assist with emergency procedures and building evacuations as required.
- Ensure security protocols are followed for visitor access and deliveries.
Daily Office Operations
- Welcoming Concierge & Visitor Management: Oversee reception, front-of-house hospitality, and visitor management systems, ensuring VIP guests, partners, and team members receive a polished, seamless welcome.
- Onboarding & Employee Experience: Partner with People & Culture and IT to execute a frictionless first-day workplace orientation, desk setup, and facility access experience for all new hires.
Experience
- Relevant Track Record: 4+ years of progressive experience in Workplace Operations, Corporate Office Management, Hospitality, or Customer Experience leadership within a fast-paced corporate or multinational enterprise.
- Matrix & Global Environment: Experience operating in global capability centers (GCCs) or matrixed organizations, collaborating across different geographies and time zones.
- Tech-Savvy Operations: Familiarity with modern workplace tools (e.g., Google Workspace, desk/room reservation software, visitor management systems, ServiceNow, or enterprise FM systems like Maximo).
What you’ll experience
- Be a part of Australia’s largest retailer
- Constant mentoring and training provided
- Generous performance based bonus
- 20 days annual leave
- A flexible approach to work
- Premium insurance coverage for you and your dependants
Everyone belongs at Woolworths Group
Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.
We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process.
Your Personal Data
By submitting your application, you acknowledge and consent to Zinnov Management Consulting Private Limited and its subsidiaries (Zinnov ) and/or Woolworths Group Limited and its subsidiaries (Woolworths Group ) collecting, processing and disclosing your personal information, including any sensitive personal information provided by you, for the purposes of managing the recruitment process, assessing your suitability for employment, communicating with you regarding your application, and, where appropriate, considering you for future employment opportunities, to the extent relevant. If your application is successful, Zinnov and/ or Woolworths Group will also use your personal information, including sensitive personal information, for managing your ongoing working relationship.
Your personal information will be handled, in accordance with applicable privacy laws.
To learn more about how we collect, use, disclose and safeguard your personal information, including your privacy rights, please refer to the Zinnov Privacy Policy and Woolworths Group Team Member Privacy Notice .