Workshop Supervisor - Automotive Aftersales Job Snapshot - Role: Workshop Supervisor - Location: Doha, Qatar - Industry: Automotive - Function: Vehicle Repair and Maintenance - Experience: 5-7 years of automotive dealership experience, including at least 3 years in workshop supervision or an equivalent leadership role - Job Type: Full Time - Work Arrangement: On-site
Al-Futtaim Automotive is seeking an experienced Workshop Supervisor to lead automotive workshop operations and support the delivery of high-quality aftersales services in Doha, Qatar. Reporting to the Service Manager, the Workshop Supervisor will oversee daily vehicle repair and maintenance activities, manage technician productivity, optimize workshop capacity and ensure that service jobs are completed efficiently and to the required quality standards. The role is central to achieving workshop operational targets, supporting service revenue growth and maintaining customer satisfaction. You will monitor work-in-progress, control repair turnaround times, supervise technical quality and promote a Fix It Right First Time (FRFT) culture. The successful candidate will bring strong automotive technical knowledge, proven workshop leadership experience and the ability to develop a high-performing technician team within a busy dealership environment.
Job Details - Country: Qatar - City: Doha - Industry: Automotive - Function: Vehicle Repair and Maintenance - Salary: Not disclosed - Gender: No Preference - Candidate Nationality: Not specified - Job Type: Full Time - Work Arrangement: On-site
Key Responsibilities
- Supervise daily workshop operations, including vehicle repair and maintenance activities.
- Plan workshop capacity and allocate repair jobs according to available resources.
- Maximize workshop utilization while maintaining service quality.
- Monitor workshop loading and adjust job allocation to support efficient operations.
- Control work-in-progress (WIP) and carry-over jobs to improve workshop throughput.
- Coordinate repair schedules to support timely vehicle completion.
- Ensure workshop activities follow established dealership operating procedures.
- Identify operational bottlenecks and implement appropriate improvement measures.
Technician Productivity and Performance
- Monitor technician productivity, efficiency and time booking.
- Review technician performance against established operational key performance indicators.
- Allocate work effectively to optimize technician utilization.
- Analyze productivity reports and identify opportunities to improve workshop efficiency.
- Monitor job completion progress and address delays.
- Provide guidance to technicians on work priorities and performance expectations.
- Support the achievement of workshop productivity and operational targets.
- Maintain accountability for effective use of workshop resources.
Technical Quality and Fix It Right First Time
- Promote a Fix It Right First Time (FRFT) approach across workshop operations.
- Conduct and oversee quality inspections of completed repair and maintenance work.
- Ensure repairs meet applicable dealership and manufacturer standards.
- Provide technical oversight for complex repair activities.
- Review repeat repair cases and identify underlying causes.
- Implement corrective actions to reduce recurring technical issues.
- Support technical troubleshooting and diagnostic activities.
- Maintain consistent quality control practices throughout the workshop.
Service Delivery and Customer Satisfaction
- Ensure vehicles are repaired correctly and completed within agreed timelines.
- Work closely with Service Advisors to coordinate repair requirements.
- Identify additional repair needs and communicate relevant findings to Service Advisors.
- Support accurate and timely communication between workshop and customer-facing teams.
- Help resolve technical concerns that may affect service delivery.
- Monitor repair quality and turnaround performance to support customer satisfaction.
- Contribute to customer retention through reliable automotive aftersales service.
Technical Escalations and Documentation
- Assist with technical escalations requiring additional investigation or support.
- Contribute to the preparation and management of field technical reports.
- Maintain access to relevant technical bulletins and workshop manuals.
- Ensure technical documentation is available to support repair activities.
- Maintain quality records and relevant workshop documentation.
- Coordinate with Technical Support teams when specialized assistance is required.
- Apply relevant technical updates and manufacturer guidance during workshop operations.
Workshop Safety and Standards
- Ensure compliance with workshop safety, security and operational requirements.
- Implement and maintain applicable dealership and manufacturer workshop standards.
- Monitor workshop tools, equipment and technical resources.
- Ensure workshop equipment is maintained appropriately.
- Promote safe working practices among technicians.
- Identify operational or safety concerns and support corrective action.
- Maintain an organized and professional workshop environment.
- Reinforce accountability for compliance with established procedures.
Team Leadership and Technician Development
- Lead, coach and motivate the workshop technician team.
- Conduct daily and weekly technician meetings to communicate priorities and operational updates.
- Provide regular performance feedback and on-the-job coaching.
- Participate in technician performance reviews.
- Identify technical skills gaps and recommend appropriate training plans.
- Support technician certification programs.
- Encourage participation in e-learning and technical development initiatives.
- Coordinate relevant new product training activities.
- Promote teamwork, accountability and continuous professional improvement.
- Support the development of technicians ' diagnostic and repair capabilities.
Workshop Reporting and Performance Improvement
- Review workshop productivity, efficiency and capacity reports.
- Analyze WIP reports and carry-over job trends.
- Monitor repeat repair cases and technical quality indicators.
- Use operational information to identify improvement opportunities.
- Support the implementation of corrective and preventive measures.
- Contribute to workshop continuous improvement initiatives.
- Work with the Service Manager to improve operational performance.
- Support the achievement of service revenue targets through effective workshop management.
Required Qualifications and Experience
Candidates must hold one of the following qualifications in Mechanical Engineering, Automotive Engineering or a related discipline:
Education
- Bachelor 's degree.
- Diploma.
- Industrial Training Institute (ITI) qualification.
Professional Experience
- 5-7 years of overall experience in automotive dealerships.
- Minimum 3 years of experience as a Workshop Supervisor or in an equivalent automotive service leadership position.
- Proven experience managing workshop technicians and service operations.
- Strong understanding of automotive dealership and distributor business processes.
- Experience supervising vehicle repair and maintenance activities.
- Practical knowledge of workshop productivity, efficiency and capacity management.
- Experience monitoring service performance and operational KPIs.
- Familiarity with dealership quality control and FRFT initiatives.
Required Skills and Competencies
Automotive Technical Expertise
- Strong automotive diagnostic and troubleshooting knowledge.
- Understanding of vehicle repair and maintenance processes.
- Ability to provide technical guidance to workshop technicians.
- Experience investigating repeat repair concerns.
- Knowledge of dealership and manufacturer technical standards.
- Ability to support technical escalations and corrective actions.
Workshop Management
- Strong workshop operations and automotive aftersales management skills.
- Ability to plan workshop capacity and allocate technician workloads.
- Understanding of workshop utilization and productivity measurement.
- Experience controlling work-in-progress and carry-over jobs.
- Ability to monitor service KPIs and workshop performance.
- Strong organizational and operational decision-making skills.
Quality Control and Customer Satisfaction
- Experience implementing workshop quality control procedures.
- Understanding of Fix It Right First Time principles.
- Ability to identify quality concerns and implement improvements.
- Knowledge of customer satisfaction metrics in automotive aftersales.
- Commitment to accurate repairs and timely vehicle delivery.
- Ability to balance service quality with operational efficiency.
Systems and Reporting
- Working knowledge of Microsoft Office applications.
- Experience using ERP systems.
- Familiarity with workshop management systems.
- Ability to interpret productivity and WIP reports.
- Analytical skills for evaluating repeat repair trends.
- Ability to use operational data to support performance improvement.
Leadership and Communication
- Proven ability to lead and motivate automotive technicians.
- Strong coaching and people management skills.
- Effective communication with Service Advisors, technical teams and management.
- Ability to conduct team meetings and communicate operational priorities.
- Strong stakeholder coordination and problem-solving capabilities.
- Ability to work effectively in a multicultural environment.
Professional Attributes
- High level of integrity and accountability.
- Strong professional work ethics.
- Analytical and results-oriented approach.
- Ability to perform effectively in a fast-paced dealership environment.
- Commitment to workplace safety and service quality.
- Proactive attitude toward continuous improvement.
- Ability to manage operational challenges and competing priorities.
Working with the Aftersales Service Team
The Workshop Supervisor will be part of Al-Futtaim Automotive 's aftersales Service team, reporting directly to the Service Manager. The position involves close collaboration with Service Advisors, Technical Support teams, workshop technicians and dealership management. The workshop team plays an important role in customer retention, service revenue performance and operational excellence. As Workshop Supervisor, you will help establish a working environment built on technical quality, safety, accountability and continuous improvement.
Key Performance Priorities
- Efficient daily workshop operations and job allocation.
- Improved technician productivity and efficiency.
- Effective workshop capacity planning and utilization.
- Controlled WIP and carry-over job volumes.
- Timely completion of vehicle repairs and maintenance.
- Strong Fix It Right First Time performance.
- Reduced repeat repairs through effective quality control.
- Compliance with manufacturer and dealership standards.
- Achievement of relevant service revenue and operational targets.
- Improved customer satisfaction and aftersales service quality.
- Continuous technician training and professional development.
About Al-Futtaim Automotive
Al-Futtaim Automotive is one of the region 's leading mobility businesses, operating across eight countries in the Middle East, Asia and North Africa. With a portfolio of more than 25 internationally recognized automotive brands, the division provides a broad range of mobility products and services. Its operations span passenger vehicles, commercial vehicles and industrial equipment, supported by integrated logistics, leasing, aftersales and financial services. Al-Futtaim Automotive focuses on innovation, digital transformation and customer experience to meet the evolving mobility needs of individuals, businesses and communities. The division employs more than 9,000 colleagues who work together to deliver automotive solutions and support the development of the regional mobility sector. Through its dealership and aftersales operations, Al-Futtaim Automotive continues to invest in technical capabilities, service quality and customer-focused mobility experiences.
About Al-Futtaim Group
Established in the 1930s and headquartered in Dubai, Al-Futtaim is one of the region 's most diversified privately held business groups. The Group operates across more than 20 countries and employs over 40,000 people in businesses spanning automotive, financial services, real estate, retail and health. Al-Futtaim represents more than 200 internationally recognized brands, including Toyota, Lexus, IKEA, ACE and Marks & Spencer. Driven by its purpose to enrich lives and elevate communities, the Group focuses on digital innovation, artificial intelligence, sustainable growth and strategic partnerships. Through its automotive businesses, Al-Futtaim continues to develop mobility services, support technical excellence and create long-term value for customers and communities.
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