ZOHO MANAGER
Department: Zoho Solutions
Location: Mumbai
Employment Type: Full-Time
Experience: 3-5 Years (at least 2 years of experience in Zoho)
Reporting To: Head – Operations / Business Unit Head
Role Overview
We are looking for an experienced Zoho Manager to lead our Zoho practice, manage implementation projects and teams, handle key clients, and drive business development. The candidate should be capable of building, selling, and delivering Zoho solutions.
Key Responsibilities
- Lead and manage the Zoho team , including consultants, developers, and implementation specialists.
- Manage end-to-end Zoho implementation, customization, integration, and support projects .
- Understand client business requirements and design suitable Zoho solutions.
- Manage project scope, timelines, quality, resources, risks, and delivery .
- Act as the key point of contact for clients and manage escalations effectively.
- Conduct client meetings, requirement discussions, product demonstrations, and presentations .
- Identify new business opportunities and generate cross-selling and upselling opportunities .
- Support sales with solution design, proposals, SOWs, estimates, and commercial discussions .
- Maintain and develop a strong Zoho sales pipeline .
- Establish SOPs and ensure proper project documentation, UAT, Go-Live, handover, and support processes.
- Mentor team members, identify skill gaps, and drive training and knowledge sharing .
- Continuously improve processes through automation and technology solutions .
Preferred Zoho Experience
Hands-on experience with multiple Zoho products such as:
- Zoho CRM
- Zoho Creator
- Zoho Books
- Zoho Desk
- Zoho Analytics
- Zoho Projects
- Zoho People
- Zoho Inventory
- Zoho Flow / Zoho One
Added Advantage: Deluge scripting, APIs, workflow automation, and third-party integrations.
Required Skills & Experience
- Bachelor's degree in IT, Computer Science, Engineering, Business Administration, or related field .
- 3–5 years of overall experience , with relevant experience in Zoho implementation, consulting, IT services, or business development.
- Strong knowledge of the Zoho ecosystem and business process automation .
- Experience in team management and client-facing roles .
- Strong skills in requirement gathering, solution design, estimation, and project management .
- Excellent communication, presentation, negotiation, and stakeholder management skills.
- Strong commercial and business development understanding.
- Ability to manage multiple projects, clients, and priorities .
Key Performance Areas
- Zoho business growth and revenue
- Sales pipeline and conversion
- Project delivery and profitability
- Client satisfaction and retention
- Team productivity and development
- Process improvement and automation
- New solution, integration, and support opportunities
Ideal Candidate
The candidate should be able to:
BUILD – Build the team, processes, and Zoho capabilities.
SELL – Identify opportunities, conduct demos, prepare proposals, and support closures.
DELIVER – Successfully implement Zoho solutions and ensure client satisfaction.