About Xenon arc
At Xenon arc, we’re transforming how producers connect with their customers.
We partner with leading companies—ranging from industrial chemical manufacturers to global food ingredient providers—to solve complex challenges in reaching and serving hard-to-access markets. By acting as an extension of our clients' brands, we help them grow sales, optimize operations, and embrace digital transformation.
Our teams bring technical expertise, innovative digital tools, and a customer-focused approach to drive exceptional results. We don’t just distribute products—we create solutions that strengthen client-customer relationships and build lasting success.
Job Summary
The Account Manager is the primary point of contact for a set of defined transactional & mainstay customers and is responsible for identifying new business opportunities, building strategic partnerships, and expanding our market presence. The role focuses on nurturing existing relationships, driving new opportunity conversion with existing or prospective customers, addressing customer needs, and ensuring long-term business retention and growth.
FLSA Classification
Non-exempt
Reports to
Commercial Director
Essential Job Duties
Customer Relationship Management & Sales Outreach:
- Build and maintain long-term, trusted relationships with assigned customers & prospects
- Serve as a strategic advisor, understanding customer business goals and objectives while proactively addressing customer issues, concerns, or complaints with a sense of urgency
- Regularly meet with customers to review base performance and identify new growth opportunities
- Actively seek opportunities to expand wallet share within existing accounts
- Deliver biannual in-person customer business reviews on key strategic accounts
Sales Planning & Strategy:
- Develop and execute a territory sales plan in line with company goals and market trends
- Develop and implement strategic account plans for key customers
- Maintain a deep understanding of industry trends, competition, and customer needs
- Utilize a consultative sales approach to identify customer pain points and offer relevant value-added solutions
Negotiation & Closing:
- Prepare and present proposals, negotiate terms, and close deals to meet or exceed sales territory quotas
- Build long-term relationships with customers to foster loyalty and repeat business
- Handle customer objections effectively and turn challenges into opportunities
CE Data Management & Reporting
- Record all customer interactions, progress, and follow-ups in CE to ensure accurate data
- Maintain an up-to-date sales pipeline in CE
- Prepare sales forecasts & performance reports for the Commercial Leader
- Analyze sales data to identify trends & opportunities for improvement
Pipeline & Opportunity Management:
- Maintain an organized pipeline of opportunities, ensuring all sales activities, communications, and progress are logged in CE
- Qualify leads based on specific criteria and prioritize high-potential opportunities
- Consistently follow up with prospects to nurture them through the sales process
Basic Qualifications:
- Bachelor’s degree in STEM disciplines, Business Administration, Management, and/or equivalent relevant experience
- 2+ years of proven experience in one of the following roles: account management, business sales, business development or, required. Previous experience in a B2B environment, a plus!
- Intermediate proficiency using Microsoft Office Suite is required
- Proven experience in customer management, including effective communication and negotiation skills, required
- Ability to prioritize work for multiple tasks, projects, and deadlines
- Entrepreneurial spirit with strong adaptability, creativity, and drive to succeed
- Strong team player; motivated and extremely customer centric
Location & Commitments
- Full-time, permanent
- Hybrid Position
- Report to office HQ in Rosemont, IL 4 days a week and works 1 day from home.
Compensation
- $68,000 to $90,000 (Based on experience) + bonus
Physical Demands
- Must be able to remain in a stationary position
- Must be able to operate a computer
Travel Required